The development marks a new chapter for the business, which has become a trusted name in travel advisory and visa services.
There will be no changes to the Visa Assist brand, service model, pricing, processes, or the personalised support that customers have come to rely on.
Thelma Lorens will continue in her role and remain the familiar face behind Visa Assist’s visa processing services. Her knowledge, experience, and commitment to helping travel agents and their clients navigate increasingly complex visa requirements will continue to be at the heart of the business.
Visa Assist was founded by Rahul Sharma during the first Covid-19 lockdown in 2020, at a time when international travel had become extraordinarily complex. With constantly changing airport closures, quarantine requirements, isolation rules, pre-arrival registrations, and numerous travel formalities, travellers and travel agents alike required reliable and accurate guidance. Visa Assist quickly established itself as an invaluable resource for the travel industry.
As the world gradually returned to normal, Visa Assist continued to provide expert travel advisory services while also experiencing strong growth in visa processing.
Sharma says that in the meantime, the post-pandemic growth of Exotic Holidays demanded increasing attention and resources.
‘The time had come to entrust Visa Assist to someone who could dedicate the attention, energy, and expertise required to take it forward,’ he says. ‘We can think of no better successor than Hemal Jani, who brings more than 30 years of experience in the travel industry and a long-standing reputation for professionalism, service, and industry knowledge.’
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