New Zealand

Domestic uptake encouraging

Thursday, 11 June 2020 21:47

New Zealand agents’ enthusiasm for promoting and selling domestic programmes has been an encouraging development in recent weeks, says Nick Guthrey, managing director of ANZCRO.

Guthrey has added his voice to calls for a trans Tasman travel bubble and feels that the desire to get people doing different things in their own country may translate to a new approach by Kiwis in Australia as well.

‘World tours’ in NZ

Tuesday, 09 June 2020 02:13

AIM Holidays has launched a series of domestic special interest tours under the banner ‘Bring the World to New Zealand’.

Fiordland goes beyond belief

Sunday, 07 June 2020 00:25

The ‘Fiordland - Beyond Belief’ campaign was launched this week, targeting domestic travellers now and positioning Te Anau as ‘base camp’, while opening the eyes of international visitors to the fact there’s more to Fiordland than Milford Sound.

Destination Fiordland manager, Madeleine Peacock says the challenge was to find a positioning that reflects all the region’s majesty and helps drive visitation by making Fiordland an authentic and unmissable part of

Fishing in Fiordland

Sunday, 07 June 2020 00:22

Leisure Time Tours is offering an escape to Fiordland on what it describes as the ‘ultimate fishing trip.’

Vicki Annison, sales and marketing manager with Leisure Time Group, says guests start the weekend flying from Queenstown by helicopter to a privately chartered boat cruising one of the fiords in the area.

They spend the next two days on-board exploring Fiordland, fishing, diving, kayaking, or paddle boarding. ‘Fiordland is a special place for fishing as there are a wide variety of local and seasonal fish species to be

Active Asia's NZ packages

Friday, 29 May 2020 00:59

What started as a ‘crisis project’ for Asian specialist Active Asia, has become an integral part of what the company does, says Valentina Mould-Morelli, creative director and marketing.

‘New Zealand is the natural world we call home and it will still cause clients to catch their breath.

‘Despite the plethora of competition out there selling New Zealand, we felt there was still space for something new.’

Essential NZ tours

Monday, 25 May 2020 23:43

Inspired New Zealand Tours’ Essential North Island and Essential South Island are designed as comprehensive introductions to the destinations for Kiwi clients who may not have had any indepth experience of the island they don’t live in.

Inspired NZ Tours: new site

Thursday, 21 May 2020 23:00

A new website has been launched by Inspired New Zealand Tours, setting out a range of 2020-21 itineraries that can be accessed by the New Zealand travel trade.

Director John Gregory says that while the company has nine core tours, with multiple departures between September 2020 and April 2021, Inspired New Zealand Tours is also keen to interact with any agents and brokers not only interested in selling the set programmes but also in developing bespoke tour options specifically for their client bases.

Tour to NI’s top 'Gram' spots

Thursday, 21 May 2020 22:49

Leisure Time Tours is offering an 11-day tour through the North Island that discovers some of the most ‘Gram worthy’ destinations and activities that have been dominating Instagram feeds around the world. 

There are three package levels (standard, superior and premium) to choose from plus a range of optional extras to produce a flexible holiday. 

Trade part of ZQN campaign

Thursday, 21 May 2020 21:59

Destination Queenstown will launch a ‘dream, plan, book’ winter campaign on 1 June to stimulate demand for Kiwis to travel post-lockdown.

This includes a new hero campaign video that showcases the Queenstown winter experience, followed by targeted promotional content to communicate Queenstown’s offering and deals to different segments. Hero product and member deals will then be promoted to drive traffic to and generate referrals.

New tours for Bush and Beach

Thursday, 21 May 2020 00:24

Tour company Bush and Beach has developed a series of tours especially for Auckland locals and New Zealanders visiting Auckland.

Managing director Ben Thornton says details will be announced shortly and the company intends taking bookings from 1 June.

Meantime, the company has extended its operations by delivering Auckland Council food parcels under contract to New Zealand couriers.

Stewart Island, Catlins opportunity for agents and clients

Thursday, 21 May 2020 00:22

MoaTours’ Southern Odyssey: Stewart Island and the Catlins tour is one of the company’s favourites and gives Kiwi agents a chance to sell a product which is domestic but little visited by the local market.

‘Many travellers have had Stewart Island in their sights for a long time, so there is a sense of triumph from actually having made it,’ says MoaTours founder Ena Hutchinson.

Venus to orbit NZ for a while

Thursday, 21 May 2020 00:13

A company which has been offering global trips to women for the past 13 years is currently putting together excursions in New Zealand and has already had its first such trip sell out.

Julie Paterson, founder of Venus Adventures, says she was stranded in New Zealand (she usually lives in Egypt to be close to her global destinations) and she has had to do a ‘quick pivot’.

New central SI brand targets domestic and Oz

Monday, 18 May 2020 21:06

Regional tourism office, ChristchurchNZ, has launched a campaign to promote the city, Canterbury and the West Coast to the wider domestic market.

It follows recent analysis from Deloitte that showed Canterbury has the potential to retain $1b in tourism spend that typically goes overseas.

TNZ confident of visitor economy, operators less certain

Monday, 18 May 2020 08:18

While Tourism New Zealand is confident there will be a viable visitor economy for the country, the results of its pre Budget survey make grim reading.

Operators are forecasting layoffs to 52% of their work force, in the regions 49% lay-offs.  All businesses surveyed report making hard decisions to keep their business alive – 37% have reduced staff, 31% are mothballing assets and operations, 9% have sold assets.  

ITOs 'can't hibernate'

Friday, 15 May 2020 00:17

Going into hibernation is not an option for inbound tour operators who are working on programmes a year or two into the future, this week’s Epidemic Response Parliamentary Committee was told.

‘We’re seeing some attractions, hotels and others going into hibernation but that doesn't work for us,’ says Matt Brady, managing director of Pan Pacific.

East Cape Caper tour

Monday, 11 May 2020 23:56

The chance for clients to discover ‘New Zealand the way it used to be’ is a major attraction of MoaTours’ East Cape Caper, says company founder Ena Hutchinson.

‘Our tour stays a night in Whakatane, then heads to Hicks Bay and on tto Gisborne and Rotorua, enjoying local hospitality along the way.’

Hutchinson adds the trip includes private homestead lunches at Te Kaha, Anaura Bay and Lake Tarawera.

Other highlights include a Te Puke kiwifruit orchard, the East Cape Manuka Company, St Mary’s Church at Tikitiki, Tairawhiti Museum with its major Maori and Captain Cook displays, and the world renowned Eastwoodhill Arboretum.

East Cape Caper also visits Tiromoana – a coastal garden at Wainui Beach – and entry into the grounds and museum at Te Wairoa Buried Village, Lake Tarawera.

AIM Holidays’ new NZ self drive packages

Monday, 11 May 2020 23:41

AIM Holidays has expanded its domestic product range to keep up with anticipated demand for domestic travel, says reservations manager Jay Soysa.

AIM Holidays has operated in the domestic market for over five years and to date the concentration has been on short-stay packages in the main cities, packages with a show or event ticket or overnight stays at Auckland Airport.

Bleak outlook for NZ hotels

Monday, 11 May 2020 23:33

Business confidence among New Zealand’s hotel sector is much bleaker than business confidence in general, according to a new survey.

The New Zealand Hotel Market Sentiment Survey was undertaken by Horwath HTL and Tourism Industry Aotearoa to examine how the Covid-19 pandemic is affecting hoteliers’ outlook for the New Zealand hotel market in general and their hotel in particular; 115 hoteliers responded to the survey which was carried out between 30 April and 5 May 2020.

Active Adventures' new trips

Monday, 11 May 2020 22:32

Active Adventures has released four New Zealand itineraries designed specifically for the domestic market with lower price points and shorter durations than the company’s usual trips.

The trips will also suit Australian guests once a trans Tasman bubble is confirmed.

Trade key for Leisure Time Tours

Thursday, 07 May 2020 20:56

Supporting the local travel agent community and encouraging customers to do the same is a key strategy of long standing tour operator Leisure Time Tours, says managing director Scott Mehrtens.

‘Having operated for 33 years we have a deep understanding of how the distribution channels work, we are fully commissionable and we are able to immediately offer a wide range of domestic product to our travel agency partners,’ he says.

Opps for off the beaten track

Tuesday, 05 May 2020 06:11

Offering ‘out of the way places’ and special experiences that clients would find dificult to access under their own steam, is one of the keys to MoaTours’ operations says founder Ena Hutchinson.

The specialist in small group tours for mature travellers also offers opportunities for travel agents and brokers as the country sets its sights on opening up domestic tourism.

Reduncancies for inbounders

Friday, 01 May 2020 05:38

More than 40% of New Zealand’s tourism businesses have already been put into hibernation, judging by the preliminary results of a survey by the Tourism Export Council of New Zealand (TECNZ).

With about 50% of the inbound tour operator members having returned their survey, 32% of inbound tour operators say they have made staff redundant and 90% say they will need to make more staff cuts if the government subsidy is not extended past 12 weeks.

The allied member survey (27% response rate) indicates that only 23% have made staff redundant to date. However, 100% say they will make more redundancies if the subsidy is not extended.

In a newsletter this week, TEC says it has been lobbying to have the wage subsidy extended from 12 weeks to 26 weeks.

‘It has been encouraging to hear the Prime Minister reference the possibility that government is now looking at potential specific sector support, of which tourism was one mentioned.

‘Any specific sector initiative designed to help the tourism sector rebound as quickly as possible would be welcomed by the industry.

‘New Zealand has been successful on the health front and can also achieve a successful economic rebound as well, with a little more help.’


Waiting game for timing hints

Friday, 24 April 2020 00:11

The medium term outlook for travel and tourism will depend on whether or not the world insists on waiting for a vaccine before borders are opened at all, Anna Black, chair Tourism Export Council NZ (TECNZ) said during the Tourism Temperature webinar this week.

‘Or do people start travelling without a vaccine but with safe border controls? If the plan is (ongoing) self isolation on arrival, that won’t work for international travellers.’

Kiwi B&Bs waiting to be paid

Thursday, 16 April 2020 23:51

A number of New Zealand-based bed and breakfast operators say they are still waiting to be paid by overseas agents (including inbound tour operators and wholesale travel companies), despite accommodating their clients months ago. The Bed & Breakfast Association New Zealand (BBANZ) says Covid-19 has disrupted payments to operators resulting in many overdue debts.

Meetings to help early recovery

Thursday, 16 April 2020 23:48

Business events (conferences, incentives and meetings) will be an important and probably early part of New Zealand’s tourism revival, attendees at Wednesday's Kickstaring The Tourism Sector Together webinar heard.

Stephen England-Hall, Tourism New Zealand’s chief executive, said business events, and events in general, provided plenty of opportunity in the domestic sector ‘as much as’ international. ‘Business events move reasonable volumes of high value people and we can do it in a more controlled way. It is an important part of our recovery strategy.’

Visitor levy set to stay

Thursday, 16 April 2020 23:41

The New Zealand Government appears set to retain the International Visitor Levy, participants in the Kickstarting the Tourism Sector Together webinar heard on Wednesday.

In a response to a question, Tourism Minister Kelvin Davis said even though the tourist tax was designed for ‘a different time and a different future’ it will still have a place. ‘We need all the tools to rebuild and restart, we need sustainable funding models.’

Clarity needed on border and travel restrictions says NZ's Wallace

Thursday, 16 April 2020 23:26

Air New Zealand will need clarity around border and travel restrictions before it makes any statement on resumption of services, those who listened into the Kickstarting the Tourism Sector Together webinar heard on Wednesday.

‘When we get that clarity, even if it’s not what we want to hear, we will be able to start making decisions,’ says Cam Wallace, chief revenue officer with Air New Zealand.

Quarantine accommodation site

Monday, 06 April 2020 21:54

A new website lists accommodation options for people who need to self-isolate due to Covid-19.

TAANZ asks for 80%

Monday, 06 April 2020 21:44

The Travel Agents’ Association of New Zealand (TAANZ) has proposed to the government that the next 12-week assistance package is paid to all travel agent business owners on a per owner, per employee and contractor basis at 80% of the living wage (equalling $676.8 a week).

Dino from xtravel at your service…

Monday, 30 March 2020 21:13

Being called a dinosaur isn’t normally meant as a term of endearment, but for Frankton travel agent Tori Keating getting a bit prehistoric is a way to lighten up during these days of self isolation.

FC NZ calls on help

Monday, 23 March 2020 23:55

Flight Centre NZ says it has been forced to make some 250 roles redundant, given that all travel is now effectively off limits as the result of widespread border closures.

Wendy Wu visits WLG trade

Thursday, 12 March 2020 22:55

After 25 years in the travel business Wendy Wu made her first ever visit to Wellington this week, and retailers responded by travelling from all over the greater Wellington region to see her.

Who won at A Force for Good?

Tuesday, 10 March 2020 01:52

Helene Taylor, A Force for Good; presented the Driving Diversity Impact Award to Sarah Archer of Air New Zealand, at yesterday’s A Force for Good event.

Dalí & Surrealists to Te Papa

Tuesday, 03 March 2020 01:53

A world famous collection of Surrealist art is heading to Te Papa in Wellington late this year. Dalí and the Surrealists: Masterpieces from Museum Boijmans Van Beuningen | Dalí me ngā Ringatoi Pohewa: He Toi Marupō Muhiama o Boijmans Van Beuningen, opens 5 December 2020 and runs until 26 April 2021 in Te Papa’s gallery, Toi Art.

The 180 pieces include major works by artists such as Salvador Dalí, Max Ernst, Leonora Carrington, René Magritte and Marcel Duchamp. Te Papa is the only venue in the Asia Pacific region to host the exhibition. CLICK HERE for details. 

New face at World Journeys

Thursday, 27 February 2020 23:47

Sue Hague has joined World Journeys in a new role as operations manager.

TIME gathers speed with second intake

Thursday, 20 February 2020 23:39

Five new mentor-mentee partnerships were introduced at TIME’s second intake this week as the organisation gains momentum on this side of the Tasman.

Israel DMC trade events

Friday, 14 February 2020 00:28

Diversity, security and the ability to easily combine Israel with neighbouring Middle Eastern countries were emphasised by Innovative Travel this week as it co-hosted road shows in Christchurch and Auckland with destination management company (DMC) Naftali Tours.

NZ Force For Good

Wednesday, 29 January 2020 00:02

A Force for Good, being held at Crowne Plaza Auckland on 9 March, has added three awards to its programme.

Wanaka mountain biking

Monday, 20 January 2020 23:24

The South Island’s newest mountain biking adventure park opens this Thursday, set against the backdrop of Glendhu Bay, Wanaka.

STC reveals 2020-21 plans

Monday, 20 January 2020 23:14

A company which specialises in tours for solo travellers over 60 is going from strength to strength and is now getting demand for tours this year and 2021.

Tours in WLG’s twilight

Thursday, 16 January 2020 23:04

Hammonds Wellington Tours is operating Twilight Tours that showcase Wellington as the sun goes down.

Broker expands business, stalwart sets up exit

Thursday, 16 January 2020 22:15

Michelle Downey, owner of Auckland based Bucket List Travel and a travel broker with Travel Managers Group, is expanding her business.

Pride Festival programme

Monday, 13 January 2020 22:37

The full 2020 Auckland Pride Festival programme has landed and offers the largest line-up of events in the festival’s history.

Contiki goes ‘off-grid’ in NZ

Monday, 16 December 2019 23:03

Three new, ‘off-grid’ trips focused on local and authentic New Zealand experiences have been released by Contiki for 2020-21.

Jet Park flies into Hamilton Airport

Tuesday, 10 December 2019 02:37

The official opening of Jet Park Hamilton Airport late last week signals part of an overall development that will support regional tourism, conferences and other business events and growth of the Waipa / Waikato region, attendees at the event heard.

Trade to see more of Active Adventures

Sunday, 08 December 2019 21:41

Travel agents can expect to see more trade activity from Active Adventures following the success of its recent famil (see TRAVELinc Memo 26 November.)

Civic tours for 90th birthday

Tuesday, 03 December 2019 22:12

The Civic in Auckland is turning 90 this month.

Embrace adventure – take a hike

Tuesday, 03 December 2019 21:49

The trend towards increasing numbers of people in the 55 plus age group and multigenerational groups travelling has reached the adventure travel sector, particularly with hiking itineraries.

Wild success – more tours

Sunday, 01 December 2019 23:54

Tranzit Tours will release two more guided walking tours in 2020 after demand for its inaugural Wild Walking Tour exceeded expectations.

Active famil whets appetite

Monday, 25 November 2019 22:44

A famil to the backcountry of New Zealand has shown a group of travel agents the level of end-to-end service that can be expected from a Kiwi company operating in the world’s adventure capitals.

Alpine action famil

Thursday, 21 November 2019 20:52

With the active traveller market on the rise, and a suite of adventure itineraries catering to all fitness levels, Kiwi company Active Adventures felt the time was right to give agents first hand experience of its product offering.

Viva: Argentina to WLG trade

Thursday, 21 November 2019 20:19

News about exclusive packages to All Blacks games in Argentina was just one of the highlights of a well-supported Viva Argentina showcase in Wellington this week.

New at Southern Discoveries

Thursday, 21 November 2019 20:16

Queenstown and Milford Sound tourism operator Southern Discoveries has appointed Kerry Lahood to join its Auckland-based sales team as international sales manager – Asia.

Photo camps: youth find voice

Monday, 18 November 2019 22:05

The first of a series of five photo camps for underserved youth has recently concluded in Murupara, Bay of Plenty.