The process begins prior to customer arrival, when a standard set of eight photos are taken while the vehicle is being cleaned, with additional photos taken where relevant.
These photos are stored until rental, when they are recalled and displayed to the customer at the pickup location on a tablet. The images are signed off by the customer, then emailed to them for their records. Through a link in the email, customers can view the photos taken, and upload their own photos if desired to provide additional detail around any damage. Following the return of the rental, during the vehicle inspection process, the photos are recalled if necessary, to confirm when any damage to the vehicle occurred.
Avis Budget Group says the PhotoProofed ensures customers feel secure and supported by their rental provider, and confident that their concerns are efficiently and adequately addressed.
Tom Mooney, managing director, Avis Budget Group - Pacific, says the feature is part of an ongoing focus to break down walls between the company and its customers to provide a transparent, seamless service.