The consultations bring a Viva Expeditions specialist directly into a conversation with an agent and their client, either by phone or video call, to answer clients’ questions about a destination or itinerary. Tara Sutherland, general manager of Viva Expeditions, says the approach has already proven successful for agents who have taken up the offer.
‘For the agents we’ve done it with before, it’s been really helpful for giving clients confidence to book a trip that might feel a little out of their comfort zone, especially when they have not had first-hand experience of the destination or product themselves,’ Sutherland says.
‘It’s a win-win. We’re seeing it lead to increased booking conversions and it gives agents the chance to learn something new about the destination at the same time.’
Viva Expeditions presented the three-way consultation option as part of a broader set of trade support tools discussed at the Beyond the Brochure sessions including agent cheat sheets and social media assets, which are available through the wholesaler’s online agent hub.
Agents can request three way consultations at info@vivaexpeditions.com
