First Travel Group has brought GOPASS Global’s pre-travel risk assessment technology to its national network of 47 shareholding members and across its independent network.
Through the partnership, First Travel agencies have access to accurate and up-to-date information about Covid travel impacts from 35 global data sources, in near real time, so they can plan travel safely for their customers.
First Travel Group has rebranded its consolidation unit First Fares to Express Tickets which will be available industry wide for new agencies. Express Tickets provides all fares and ticketing requirements 24/7 at competitive rates.
‘We have taken the Covid period to adapt to a changing market by providing our members with easy to use systems,’ First Travel Group CEO Malcolm MacLeod says.
Express Tickets has integrated into its operation the fares and ticketing technology, Aeronology, which FTG announced late last year. The software is expected to increase travel agent productivity with the ease of selling ancillary products at the time of booking.
First Travel Group (FTG) has launched a broker group. Independent Travel Advisors (ITA) increases FTG’s membership product and service portfolio and means ITA brokers can access First Travel’s technology and services, as well as provide an additional working model option for existing members, and new opportunities for experienced consultants outside First Travel.
First Travel Group is looking to relaunch, refresh and revitalise for 2021, says chief executive Malcolm MacLeod.
The year will see a focus on new technology, including the Odysseus booking system in conjunction with Creative Cruising New Zealand and the high-productivity air ticketing programme Aeronology. The group will also be looking to address points raised in its 2020 members satisfaction survey such as improving turnaround times on quotes and bookings, and introducing more exclusive deals.
The Government will provide a consumer travel reimbursement scheme to assist the return of credits and refunds to New Zealand consumers via travel agents. In an announcement today, Commerce and Consumer Affairs Minister Kris Faafoi says the scheme will be funded to a maximum of $47.6 million.
Travel agencies will be paid 7.5% of the value of cash refunds and 5% of the value of credits successfully secured on behalf of customers.
Malcolm MacLeod, CEO of First Travel group says the vibe at FTG’s conference was the best he has experienced for years.
First Travel Group presented its six supreme awards and nearly 30 supplier awards at its gala black tie dinner in Auckland on Saturday night.
While customer facing technology plays an important part in the travel business, especially in the corporate sector, the true success of the future is all about touch points with the customer, First Travel Group’s conference at Pullman Auckland heard over the weekend.