Access to information will be more important than ever for travellers when they start moving again and the industry as a whole needs to work to ensure the consumer can move with confidence, says James Marshall, vice-president global air account management with Expedia.

Speaking at CAPA Live, Marshall was responding to a question put by moderator Trent Banfield, international operations and aviation manager at Tourism Australia. Banfield noted that travellers might be more confident being able to call someone to help them get through any difficult situation.

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Thursday, 01 April 2021 22:59

Toolkit to help agents

The Expedia TAAP Travel Agent Toolkit was launched in Australia and New Zealand this week.

Stu Udy who looks after TAAP here, says agents have been asking for help with marketing themselves to their local and broader community.

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Expedia Group is opening package travel rates to all of its travel agency community customers. Director retail distribution Stuart Udy, says this move recognises the impact of the Covid pandemic on agents.

Previously only silver and above level members had access to the discounts (around 20%) on products booked via the Expedia Travel Agent Affiliate Program (TAAP). Now all tiers will be included in the scheme, while those partners who had silver or above membership in 2020 will retain that level thorughout 2021.

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 Expedia remains confident that its Travel Agent Affiliation Progamme (Expedia TAAP) will make a strong comeback as consumers return to both leisure and corporate travel.

St Udy, Expedia’s director travel agent distribution, says consumers more than ever will want advice and confidence in where they are travelling and who they are travelling with in terms of suppliers.

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Auckland Airport is predicting international passenger growth will continue at a rate of at least 4% per year over the next five years, despite increasing fuel prices, a hotel industry gathering in Auckland heard yesterday.

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