Agents get teeth into JAWS

Tuesday, 26 March 2019 21:23

Strong turn-outs in the provinces, with a particularly pleasing attendance from brokers, mean the JAWS (Joint Airline Workshops) format is alive and well after some 25 years, organisers say.

SA: Challenges but steady

Wednesday, 13 March 2019 02:18

The number of New Zealanders travelling to South Africa has held up better than may have been expected with the visa woes and difficulties in the past year, according to Tim Clyde-Smith, country manager Australasia with South African Airways.

Macao mascot takes to air

Wednesday, 13 March 2019 01:48

Macao’s mascot, Mak Mak, has taken to the skies with her image painted on the livery of one of Air Macau’s new aircraft.

AC's key messages to trade

Friday, 08 March 2019 19:31

The ease and convenience of using Vancouver Airport as a gateway to other points in North America (either in transit or combined with a stopover) is being emphasised to the New Zealand trade from Air Canada as the airline prepares for the introduction of direct AKL-YVR seasonal service later this year.

SQ extends agent incentive

Friday, 08 March 2019 01:22

Singapore Airlines has extended its HighFlyer Agent Incentive that gives agents a chance to win a return trip to Southeast Asia.

Air Asia to fly DMK-BNE

Tuesday, 12 February 2019 05:10

AirAsia will start services from Bangkok to Brisbane from 25 June 2019. Operated by its Thai affiliate, Thai AirAsia X, the service will fly from Bangkok’s low cost hub, Don Muang International Airport.
Brisbane Airport Corporation (BAC) secured the services with Queensland Government support under the Attracting Aviation Investment Fund (AAIF), along with partners Tourism and Events Queensland and Brisbane Marketing.
AirAsia X will fly four times-a-week and expects to attract close to 25,000 visitors every year. Thailand is one of Queensland’s emerging markets – 19,000 Thais visited over the last year and spent A$44m.

Plants power Etihad flight

Friday, 18 January 2019 01:13

Etihad Airways has operated the world’s first commercial flight using locally produced sustainable fuel.

PAL to launch new services

Tuesday, 15 January 2019 22:50

Philippine Airlines will launch new non-stop services between Manila and Delhi, India; Hanoi, Vietnam; and Phnom Penh, Cambodia.

SQ’s CHC A350 promo

Thursday, 25 October 2018 22:03

Singapore Airlines hosted 100 Christchurch travel agents to an A350 promotional evening this week, held at the South Bar, Christchurch Airport.


QF-NZ arrangement

Thursday, 18 October 2018 20:39

There is some confusion around the new relationship between Air New Zealand and Qantas that follows the cessation of the current NZ-VA partnership, says Cam Wallace, chief revenue officer with Air New Zealand.


Taking hurdles down at AKL

Monday, 15 October 2018 21:15

The airport is not the destination – it is actually an obstacle between the customer and where he or she wants to go, the TAANZ Summit hosted by Air New Zealand heard last week.


NZ's spatial computing travel

Thursday, 11 October 2018 22:04

Air New Zealand has unveiled an initial-concept multiplayer spatial computing gaming experience in Los Angeles at the first L.E.A.P. conference.


Engine disruptions...

Thursday, 11 October 2018 21:24

Can agents expect any compensation for the time and effort they have put into solving issues for clients who have been affected by the 787 Rolls Royce engine issues?


SQ gives CHC taste of A350

Friday, 05 October 2018 02:00

Singapore Airlines has launched its A350 premium economy and business class seat display at Christchurch International Airport, running until Sunday 14 October, with the chance to win flights for two in premium economy class.


The United Airlines quiz

Tuesday, 02 October 2018 00:07

UA’s Trivia roadshow kicked off last Tuesday in Christchurch with the city’s agents updating their knowledge on United, Oregon, Nevada, Utah, Cruising in the USA, Memphis & Alamo car hire.


Macao added to HX network

Monday, 24 September 2018 22:08

Hong Kong Airlines will add Macao to its network from tomorrow, following the signing of a codeshare agreement with ferry services company, TurboJET.

‘Beer on tap’ on Lufthansa

Saturday, 22 September 2018 03:12

Lufthansa crews have taken off in traditional Bavarian costume, in time for Munich’s Oktoberfest.


VA accelerate in NZ

Monday, 17 September 2018 22:43

Virgin Australia accelerate is now available to New Zealand registered businesses.


CX monitoring Super Typhoon

Friday, 14 September 2018 00:34

Cathay Pacific is closely monitoring approaching Super Typhoon Mangkhut which is expected to make landfall on Sunday.

AA’s VP in Auckland

Monday, 10 September 2018 21:48

The resumption of the seasonal service from Auckland to Los Angeles on 30 October, as well as the recent announcement of a short term increase in base commission to 10% were among the key messages to trade from American Airlines’ vice president Asia Pacific Sales, Shane Hodges when he visited New Zealand last week.

Emirates Earlybird

Tuesday, 04 September 2018 23:15

Emirates is bringing an early Hogmanay treat for New Zealanders heading to Scotland next year with a $1599 return fare to Edinburgh, among other earlybird fare offers covering its Europe network.

Sabre – HX tailored offers

Friday, 31 August 2018 03:20

Sabre Corporation has recently implemented Sabre Branded Fares for Hong Kong Airlines, now giving agencies the ability to create tailored offers for travellers.

Free transit tours with CZ

Monday, 20 August 2018 22:02

China Southern Airlines was reminding independent agents that it will be flying the 787-900 on one of its two daily services from the end of October to end of March.

Thai’s Dreamliner on AKL route

Thursday, 16 August 2018 23:41

Thai Airways’ 787-9 Dreamliners have now returned to service on its AKL BKK AKL sector. The Dreamliners are equipped with wi and live TV through all cabins.

Samoa Airways sees traction through GDS

Thursday, 16 August 2018 22:10

Samoa Airways has quickly seen the positive impact of being on GDS and is gaining traction with the trade through the development, says Dwayne Bentley, the carrier’s marketing and communications specialist.

Emirates premium revamp

Monday, 13 August 2018 21:49

Emirates has refreshed its premium offering with products for Kiwis travelling in first and business class.

Saudi Arabia’s modernisation

Thursday, 09 August 2018 23:10

Saudi Arabia’s General Authority of Civil Aviation (GACA) has selected SITA to support the modernisation of the country’s biggest airports, implementing a transformation of airport and communication technology across 26 airports.


The technology will improve passenger experience while preparing the airports for an expected surge in passenger numbers over the next few years. Passenger traffic across all Saudi airports climbed to 92-million in 2017, a 7.7% increase compared with the previous year. SITA is implementing its AirportConnect® Open platform which allows airlines to work seamlessly at airports while delivering a smooth self-service from check-in to boarding. In addition, SITA is providing GACA with a baggage management solution, enabling GACA airports to meet the baggage tracking requirements of IATA’s Resolution 753.

FJ – AS extend codeshares

Monday, 06 August 2018 22:31

Fiji Airways and Alaska Airlines have strengthened their codeshare partnership, adding a number of destinations to the Fijian carrier’s network via its San Francisco hub.

Meaty moves by Virgin Australia

Thursday, 02 August 2018 22:47

In October, Virgin Australia will launch two new Trans-Tasman routes between Wellington-Sydney and Queenstown-Melbourne, and seasonal services to Newcastle from Auckland.

FJ’s new Boeing to hit WLG first

Monday, 30 July 2018 21:35

Wellington Airport passengers will be the first in New Zealand to experience Fiji Airways’ new Boeing 737 Max 8 aircraft when it launches on the Wellington to Nadi service from December 2018.

Qatar Airways to Gothenburg

Thursday, 26 July 2018 23:06

Qatar Airways will launch direct five-times weekly flights to Gothenburg, Sweden starting 12 December, making it the airline’s second Swedish gateway after Stockholm.

Gol’s 737 Max 8 ready to go

Monday, 23 July 2018 21:09

Gol Linhas Aéreas (G3) received the first of its Boeing 737 Max 8s recently, part of the order of 120 aircraft that it closed with the US manufacturer.

IATA: Address delays in Europe

Thursday, 19 July 2018 22:11

The International Air Transport Association (IATA) has called on the governments and air navigation service providers of Europe to address the region’s airspace bottlenecks, as new data reveals that delays so far this year have more than doubled compared to 2017.

PAL’s intro offer to LHR

Monday, 16 July 2018 21:11

An introductory premium economy airfare from Auckland to London of $3439 return (includes applicable taxes) is now available to coincide with the launch of the Philippine Airlines' A350 on the Manila to London/Heathrow route.

CZ to put 787-9 on CHC route

Thursday, 12 July 2018 21:37

The successful China Southern Airlines direct service between Guangzhou and Christchurch is about to record another first.

QF: ‘We’re excited by NDC’

Thursday, 12 July 2018 20:22

Qantas is excited about the opportunities offered by the New Distribution Capability (NDC) and thinks agents should be too, a technology conference in Bangkok heard last week.

Air Chathams' Kāpiti route

Tuesday, 03 July 2018 01:39

Air Chathams has announced it will launch a new regional flight service between Kāpiti and Auckland from 20 August. Air Chathams will operate 36 flights a week between Auckland and Kāpiti, which will offer travellers up to 1152 seats per week on board its fleet of Saab 340 aircraft.

SIA partners with Swiss-Belhotel

Friday, 29 June 2018 01:30

Swiss-Belhotel International is inviting members of KrisFlyer, Singapore Airlines’ frequent flyer programme, to earn triple miles when staying at its properties in Australia and New Zealand.

Winning wine ways with SIA

Thursday, 21 June 2018 21:53

Singapore Airlines hosted a wine tasting event at Coley & Punch in Auckland last night – building up to its Winetopia event today.

Upgrade on Air Tahiti Nui

Monday, 18 June 2018 21:37

To celebrate the new three-class configuration of its Tahitian Dreamliner, Air Tahiti Nui is offering guests the chance to upgrade from economy to premium economy for just $250* each way.


On sale until 2 July 2018, clients booked on Air Tahiti Nui’s sale airfare (Economy ‘O’ class) can upgrade to the airline’s new Moana Premium Economy class for just $250 each way to enjoy the extra space and comfort of the premium cabin. The deal is valid on flights between Auckland and Papeete from 8 November 2018, when Air Tahiti Nui’s first Dreamliner commences service, through to 5 December 2018. Return economy airfares from Auckland to Papeete are currently on sale from just $829* pp for departures until 5 December 2018.

China Southern: why not Guangzhou?

Thursday, 14 June 2018 22:54

Discovering Guangzhou via a free stopover package will be a key message to travel agents as China Southern amps up its trade sales efforts.

Air Canada connects

Tuesday, 12 June 2018 02:39

Air Canada has begun offering next-generation, satellite connectivity on its widebody international fleet with the introduction of Air Canada wi provided by Gogo.

Longest commercial flights launching

Thursday, 31 May 2018 23:13

Singapore Airlines will launch the world’s longest commercial flights in October, with non-stop services between Singapore and New York using the new Airbus A350-900ULR (ultralong-range).


Flights are to be launched on 11 October 2018, to EWR. The route will initially be served three times a week, departing Singapore on Monday, Thursday and Saturday. SIA is the world’s first customer for the new A350-900ULR, with seven on firm order with Airbus. The aircraft will be configured in a two-class layout, with 67 Business Class seats and 94 Premium Economy Class seats. Tickets are being made available for sale progressively across the various booking channels.

Qantas launches new platform for trade

Thursday, 24 May 2018 22:16

Qantas has launched a new technology platform to enhance the airlines retailing, booking and servicing capabilities for its trade partners and deliver a more personalised experience for customers. The Qantas Distribution Platform (QDP) improves the functionality of indirect agent channels by more closely aligning them with the capabilities currently available via, making it easier for trade partners to sell Qantas products and providing more seamless customer service. Qantas trade partners will have access to richer content relevant to the customer’s journey, including images of cabins and meals and the ability to book extras such as extra legroom seating. It will provide Qantas Frequent Flyer information and tier status at the point of sale. The Qantas Distribution Platform has been developed in partnership with Farelogix Inc. and utilises IATA’s New Distribution Capability (NDC). The new Qantas platform has been certified to NDC Level 3, IATA’s highest certification.

SilkAir to upgrade product

Monday, 21 May 2018 21:34

Singapore Airlines’ (SIA) regional wing, SilkAir, will undergo a significant investment programme to upgrade its cabin products as part of a multi-year initiative that will ultimately see it merged into SIA.


The investment of more than $100 million will upgrade the wholly owned subsidiary’s cabins with new lie-flat seats in Business Class, and the installation of seat-back inflight entertainment systems in both Business Class and Economy Class. This will ensure closer product and service consistency across the SIA Group’s full-service network. Aircraft cabin upgrades are expected to start in 2020 due to lead times required by seat suppliers, including to complete certification processes. The merger will take place only after a sufficient number of aircraft have been fitted with the new cabin products. Specific details will be announced progressively.

SIA: ‘A350 decision reinforces commitment’

Tuesday, 15 May 2018 00:14

The decision to operate the Airbus A350-900 to Christchurch (as reported in a One Minute Memo 14 May) reinforces Singapore Airlines’ commitment to Christchurch and the South Island, according to Simon Turcotte, SIA’s general manager New Zealand. ‘We have very strong support out of Christchurch, both from the trade and the consumer. This move recognises that support.’


The A350 service will start on 7 January 2019 when SQ297 departs Singapore for Christchurch and seats are on sale from today. The aircraft brings Premium Economy Class to the route, meaning customers can experience the cabin from the South Island to destinations such as Paris, London, New Delhi, Johannesburg, Dubai, Barcelona, Hong Kong and more. ‘We are pleased that on 8 January 2019 when the A350-900 lands in SIA: ‘A350 decision reinforces commitment’ Christchurch our customers will have access to an additional premium cabin option, as well as our next generation cabin products in business and economy.’ The A350-900 gas features such as higher ceilings, larger windows, an extra wide body delivering more space and comfort, as well as lighting designed to reduce jetlag.


The arrival of the new aircraft will also provide customers the opportunity to utilise the Singapore Airlines Companion app, which delivers great control over their in flight entertainment (IFE) experience – even before boarding the aircraft regardless of the class of travel. Singapore Airlines has a total of 67 A350- 900 aircraft on firm order and has already taken delivery of 21 since the first of the aircraft entered the fleet in March 2016. Singapore Airlines first touched down at Christchurch International Airport in 1986.

‘Super wifi’ on Qatar

Tuesday, 08 May 2018 00:06

Qatar Airways passengers can now experience ‘Super wifi’ high-speed broadband. The broadband service is being rolled out on all Boeing 777 aircraft and Airbus A350 aircraft in Qatar Airways’ fleet.

It's over for Air NZ, VA

Thursday, 05 April 2018 05:54

After seven years of partnership, Air New Zealand and Virgin Australia are ending their trans-Tasman alliance and the industry has weighed in.

Brent Thomas House of Travel commercial director says the news will likely add further competition to what is already a very competitive route.

AKL to APW – three carriers?

Friday, 07 April 2017 09:06

By Ruth Scott 
Could the skies above New Zealand once again see the colours of Polynesian Airlines?
This was a question up for discussion at the Samoa Tourism Exchange (STE) held this week in Apia, and it comes at a time a 10-year joint venture (JV) deal between the government of Samoa and Virgin Australia is up

Hawaiian's birthday bash

Tuesday, 04 April 2017 04:51

Hawaiian Airways has staved off growing competition from new flight options to the US and is now looking to snatch back a larger percentage of the American mainland-bound market.
Airline president and CEO Mark Dunkerley was in Auckland yesterday celebrating the carrier’s fourth anniversary since it launched its three-times weekly service to New Zealand.
Since 2013, Hawaiian has carried more than 120,000 guests on more than 500 flights from Auckland to Honolulu. Prior to the launch, fewer than 26,000 New Zealand travellers visited Hawai‘i in 2012 but visitor

Transformation pays off for SQ

Thursday, 31 May 2018 22:32

One year into a three-year transformation programme focused on improving revenue generation and reducing wastage has now progressed to Singapore Airlines moving into a ‘growth phase’ of fleet, capacity and frequency.

Etihad’s emission elimination

Tuesday, 03 April 2018 23:02

Etihad Airways has revealed that in 2017, it eliminated around 195,000 tonnes of carbon dioxide emissions because of a wide range of fuel-saving initiatives across its network.

The airline was able to reduce the amount of fuel consumed by its aircraft by over 62,000 tonnes of fuel.

HA Kiwi sales team award

Monday, 19 March 2018 23:50

Hawaiian Airlines’ New Zealand sales team recently took out the top performing sales team award at Hawaiian Airlines’ Global Sales and Alliances Conference.

Held at the Hilton Waikoloa Village in Kona, the awards were presented by Hawaiian Airlines’ president and CEO Peter Ingram and Theo Panagiotoulias, senior vice president, global sales and alliances in front of over 100

Air NZ updates Skycouch

Monday, 12 March 2018 22:37

Air New Zealand is making some enhancements to its Economy Skycouch, benefiting the airline’s youngest customers.

The airline is introducing a dedicated infant harness and belt, allowing infants to remain lying down throughout the cruise phase of flight.