Having people deprived of leisure travel for a couple of years, combined with the changing needs of corporates, is likely to lead to increased demand for comfort in the air, says Keith Sumner, managing director of Gilpin Travel.
‘Some of my golf mates, for example, have had two of their golden years of travel stolen from them. A lot of people, like them, will want to travel in comfort when they can.’
Sumner and colleague Jamie Gray, sales manager at Gilpin Travel, appeared on The Travel Guys TV show with presenter Mike Hogan recently and discussed ongoing challenges, trends and predictions in the business travel sphere.
Malaysia Airlines has introduced MH Group Portal in New Zealand and Australia in line with the company’s digitalisation strategy.
‘Malaysia Airlines is continually looking for ways to simplify the booking process for agents in this region.’ says Giles Gilbert, regional manager for Malaysia Airlines Australia and New Zealand.
‘The end to end automation process from quoting fares to ticketing will provide agents a seamless experience when organising a trip for 10 passengers and more. This direct booking process
The managing director of a leading travel management company (TMC) says that making tough, even distressing, decisions early in the Covid crisis has put the business in a position to take advantage of opportunities as they arise.
Keith Sumner, of Gilpin Travel, says that despite the company being an entirely different and reduced entity to what it was a few months ago there are some signs of recovery.
Among the stories of colleagues and competitors coming together for the common good of the travel and tourism sectors, it is important that people don’t cause harm with conjecture, says business owner and TAANZ (Travel Agents’ Association if New Zealand) board member Keith Sumner.
Successful travel industry management and teams need to be benchmarked against the best in business – not only in their own sector, says Keith Sumner, managing director of Gilpin Travel.
Mobile technology and the desire for business travellers to have control (and immediacy) over their own arrangements presents both challenges and opportunities for the corporate travel management sector, says Jamie Gray of Gilpin Travel.
The government needs to ‘lower its sights’ to make it easier for skilled international travel agents to work in New Zealand, says Andrew Olsen, chief executive of the Travel Agents Association of New Zealand (TAANZ).
Olsen says that try as the industry might, it cannot convince the government that there is a skill shortage in the industry.
‘Visas should be made easier to obtain in this area,’ he says.