Travel Managers Group

Tuesday, 22 August 2023 21:56

FC independents SOAR

TRAVELinc Memo caught all the action at the business sessions and social gatherings at the Flight Centre Independent conference in Brisbane last weekend.

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Published in Paparazzo

Tuesday, 22 August 2023 21:35

AI plus personal touch a winning formula for trade, independent agents hear

Wendie Lee, Flight Centre, presents at the SOAR conference in Brisbane

Agents can embrace ChatGTB and other AI developments to their advantage while still providing the personal touch and human interaction that clients value, delegates at the FCTG New Zealand Independent Conference heard late last week.

James Kavanagh, Flight Centre’s CEO leisure, says agents should not be afraid of the technology and should take heed of former predictions of doom.

Published in Industry News

Tuesday, 23 August 2022 21:07

TMG celebrates 20th

Travel Managers Group (TMG) celebrated its 20th anniversary at a national gathering at Naumi Hotel, Auckland Airport this month. With a theme of Reconnect and Reimagine the event was also an opportunity for TMG to show gratitude to the wider network for their support and assistance over the last few years.

Speakers on the day included Jason Buckley, David Coombes and Victoria Courtney of Flight Centre and Greg Hamilton from TAANZ.

A number of awards were presented including: Emerging broker of the year, Kate Hawken; Broker division of the year, xtravel; Broker branch of the year 360Edge; Broker of the year, Bhagavan Srinivasa; TMG Champions – Outstanding contribution and achievement, Kristin Edgeworth, 360Edge and Shane Lust, xtravel.

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Published in Paparazzo

Tuesday, 26 April 2022 23:24

Clients accepting fees as travel ‘goes nuts’ – transparency the key

TMG brokers Kristina Parkinson Sue Mist, Anita Gatley

Brokers and agents are reporting that a fee-driven structure to their business is being readily accepted by most clients – as long as there is clarity around charges.

Sandra Ivelja, of So Travel and a member of NZ Travel Brokers, says she has a schedule of fees which she emails to customers before any work is done.

Published in Hot Topics

Tuesday, 16 February 2021 02:45

TMG brokers reconnect

Travel Managers Group (TMG) had a day (and evening) of reconnection at The Beekeeper’s Wife, north west of Auckland on Friday, with sessions that covered subjects like working in the domestic market and mental health. General manager, Cath Mcleod says the get-together was about reconnecting and ‘reminding people why we are still here, doing what we do.’

In an address to attendees, Mcleod pointed out that broker numbers in the group remained stable – with the number of new members roughly replacing those who had left. ‘We’ve got people here from as far away as Queenstown, Dunedin, Nelson, Bay of Plenty, Wellington and Northland amongst other places. It is amazing we can together like this at a time when there is little or no income.’

Mcleod acknowledges that many brokers have taken other jobs while still continuing to service their clients. ‘That’s testament to how much you value your clients and how much they value you. No other industry is sitting in the same position that we’re still in. In March (2020) we were wondering how we would make it through to June. But things will change – we’ll be back selling the travel that we love.’

View the embedded image gallery online at:
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Published in Paparazzo

Tuesday, 26 January 2021 21:19

TMG calls for new brokers with learn and earn opportunity

A partnership announced late last year between Travel Managers Group (TMG), international financial technology business, Ratebroker, and the Ministry of Social Development (MSD) is opening doors for experienced New Zealand travel brokers so they can get back to earning – this time providing financial advice.

Since launching the partnership in December, TMG brokers have been taking up the training in big numbers, allowing them to earn while they learn.

Published in Hot Topics

Thursday, 17 December 2020 01:37

'What some financial advice with that holiday?'

A new partnership between Travel Managers Group (TMG), international financial technology business, Ratebroker, and the Ministry of Social Development (MSD) is opening doors for experienced New Zealand travel brokers so they can get back in business – this time providing financial advice.

Travel brokers have been particularly impacted by the Covid-19 travel downturn and a number of them are now being given the opportunity to turn customer service skills to the financial

Published in Hot Topics

Tuesday, 03 March 2020 02:01