Customer Service, Full time

Key Responsibilities: (including but not limited to)

  • Responsible for providing Quoting, Ticketing and Sales Support to the GTN Family of agents.
  • Provide operational support to the wider GTN team, which may include reporting, putting together marketing material, assistance with events, coordinating presentations.
  • Update/maintain GTN databases/portals.
  • Work collaboratively with wider commercial team to drive and achieve outcomes focused on revenue growth.

Core Competencies & Skills Required:

  • Minimum 2 years in an airline or travel agency.
  • CRS / GDS Knowledge in Reservations & Ticketing – minimum 1 GDS.
  • A thorough knowledge of pricing, airfare construction, groups, airline policies and procedures.
  • A commitment to customer service with an exceptional phone manner. 
  • Strong computer skills including expertise with Microsoft Office functionalities.
  • Ability to work accurately and quickly under pressure to meet customer expectations.
  • Strong knowledge of the New Zealand travel industry.
  • Self-motivated, and possesses a positive attitude.
  • Excellent written and verbal communication skills in English.

We Offer:

  • The opportunity to be part of a highly experienced, industry-leading consolidation team
  • A supportive and inclusive team environment where your contributions are valued and recognised
  • A fun and casual atmosphere at our office on Shortland St in Auckland CBD
  • Hybrid working hours
  • Opportunities to go overseas on famils, conferences and team building activities
  • An extra day off for your birthday 

To apply, please forward your cover letter and CV to: by Friday 12 April 2024 - All applications will be treated as confidential.

Published in Job Search
Saturday, 05 August 2023 01:29

GTN meets in the sunshine

Published in Paparazzo
Tuesday, 25 July 2023 00:28

Broker group going ‘gang busters’

Aspire Travel Group (ATG) is expecting a degree of ‘normality’ to return to the market over the next year. However the company’s principals, Man Nghi Luong and Ian Peddie say that currently the business continues to go ‘gang-busters’.

Published in People

Volume is coming back and things are looking up, but the continued closure of borders to some key inbound markets and a resulting lack of competition among carriers and other suppliers means 2022 will continue to be challenging, says Rob Beecher, director of Global Travel Network (GTN).

Published in Hot Topics
Thursday, 25 November 2021 22:37

'Q1 promise comes to nought'

The New Zealand Government has reneged on a promise that it would reopen borders and reconnect to the world in the first quarter of 2022 on the condition that the country’s population was 90% fully vaccinated, says the chair of the Tourism Export Council of New Zealand (TECNZ).

Scott Mehrtens who is also managing director of Leisure Time Travel, says this week’s announcement around borders was really just a tinkering of the MIQ situation for returning New Zealanders.

Published in New Zealand

Global Travel Network (GTN) is marking six years of operation today and reports that despite the tough conditions now the company is looking towards strong and bouyant business in the near future.

Rob Beecher and Allen Bell decided to start a travel group in 2015 that would be dedicated to looking after independent travel agents in New Zealand. With that objective in mind, GTN was set up in partnership with House of Travel.

Published in People
Tuesday, 19 January 2021 03:54

GTN waves 2020 goodbye

True to the theme of Christmas get togethers in 2020, the Global Travel Network (GTN) rooftop catch up in Shortland Street was more about marking resilience and survival than celebrating the last 12 months. But it also had a note of optimism for a better year ahead. As director Rob Beecher said, ‘Let’s face it, it’s been a sh.. of a year.’ He thanked agents and suppliers for sticking 2020 out and noted that more than ever it showed the importance of strong relationships. The casual event included a few drinks and nibbles, plus pizza. ‘Next year we might be able to afford garlic bread and chips to go with the pizza,’ added director Allen Bell.

Published in Paparazzo

As travel business owners look to the future, a network set up to meet the needs of independent agents feels it has the right model for a post Covid comeback.

Rob Beecher, of Global Travel Network (GTN), says although the company is obviously hurting like everyone in the industry, the signs are that the ‘small, lean and nimble’ model has held up comparatively well in tough times.

Published in Hot Topics
Sunday, 17 May 2020 23:22

GTN: new shop in Whangarei

Shannell Christmas has joined Global Travel Network (GTN) with her new retail shop in Whangarei – Travel and Cruise HQ. It's a return to GTN for Christmas who previously operated Small World Travel and Cruise.

‘I knew I wanted to have a large cruise specialist presence here, because I love cruise and feel it is something consumers look for,’ explains Christmas. ‘I created a brand, found a fantastic location and got myself set-up

Published in People
Thursday, 13 April 2017 02:36

'Positive growth’ for GTN

With a growing team in place and a full calendar year of operation behind it, Global Travel Network (GTN) is looking towards further growth, more famil tours and its first national conference in 2017.
Director Rob Beecher says the conference will be held at Rydges Rotorua on 28 to 30 July and some 100 agent delegates, plus suppliers (25 already confirmed) will attend.
‘The time is right to be looking head to our first conference,’ says Beecher. ‘In the last 12 months we delivered on our promise of four famils (a Fiji Cruise, Thailand, Sydney and Whitsundays) and we will be doing another four in the year ahead. So the

Published in Hot Topics