Next year will be defined by one critical call to action for the agent community, says Gavin Tollman, chief executive of Trafalgar Tours.
‘Now, more than ever, the individual needs of the customer will be greater than we have seen in our lifetime, in particular the need to help them understand what they don’t understand, so they can once more enjoy travel experiences beyond their dreams,’ Tollman says in the 2020 version of his traditional Christmas blog.
Carl Amos is now general manager, Mi-pad Hotel Queenstown. He joins the hotel from Hospitality New Zealand where he was marketing, communications and events manager.
Prior to this, Amos was based in Wellington at Tourism Industry Aotearoa leading the partnerships area, the commercial component for the delivery of TIA’s annual key tourism events. Before returning to New Zealand, Amos was based in Fiji and Samoa with roles at Six Senses Fiji, South Sea Cruises Fiji and Starwood Hotels & Resorts in Samoa. He began his tourism career with Air
House of Travel Browns Bay was planning to mark 30 years of business on 25 May this year. But symptomatic of the year the industry is having, the date fell in the middle of two Auckland lockdowns and the celebratons didn’t happen at the time.
That didn’t stop owner/operator Kelda Cawood inviting clients and business partners to the store for a celebratory ‘cake and cuppa’ with her team last week. Nor has it dented her commitment
Leisure Time Group has made two prominent appointments in its business events brands, Lime & Soda and Vokali.
Amanda Graham is business development manager – MICE (meetings, incentives, conferences and events) and Amelia Lowe is an incentive and event manager.
Lime & Soda’s general manager, and former owner, Debra Dufty will be finishing in her role by the end of this year after assisting in the business transition following Leisure Time Group’s
Fiona Love, known by many in the trade for her nearly four years at The Travel Corporation, has been named trails marketing executive for three Regional Tourism Organisations (RTOs).
The role has been established with the support of Enterprise Dunedin, Clutha Development and Tourism Central Otago alongside four cycle trail trusts and a local trail operators’ group. The collaborative marketing group aims to promote and enhance Central Otago and the wider Otago region as a premier trails destination.
Robyn Galloway, founder of wholesale travel company Innovative Travel, has written a children’s book – one which gives travel agents a slightly different opportunity when it comes to in-store promotions, as well as being a stand alone gift in its own right.
How Santa, Rudolph and Sedrick the Camel Saved Christmas, inspired by Sedrick the Camel, was illustrated by Lizzie Swaney-Hannah. Targeting five to 11 year olds, the book is described as
Catering for the needs of young professionals who are keen to travel in New Zealand and (as soon as they can) beyond has led to the establishment of a new ‘sub-brand’ for House of Travel Christchurch City.
Young Professionals Travel (Yo Pro Travel) started as an Instagram page and has evolved into a website targeting the sector.
A leading destination wedding specialist has no regrets that she found a non- travel related job early on in the Covid-19 crisis, but says she is ready to get back into the sector as soon as travel is possible again.
After 12 years with the company and the past nine years as chief executive officer of House of Travel New Zealand, Mark O’Donnell (MOD) has announced he will be standing down from his CEO role in December. MOD is relocating with his wife to the Hawke's Bay and taking up a CEO role with a local company.
Simon McKearney has finished up as executive general manager at Helloworld Travel. He left on 9 September, earlier than originally planned.
He says this is to enable him to fully move into a new work environment. Communicating with HLO franchise owners, associates and others by email, McKearney said he is making progress in his ‘desires to
re-imagine travel’ and shared this with HLO’s global CEO last week.
The board of the Travel Agents Association of New Zealand says that due to the significant financial impact Covid-19 has had on the travel industry and the flow on to TAANZ it has made the difficult decision to restructure the association.
The outcome is that the role of the chief executive officer is no longer affordable and Andrew Olsen will be leaving in September. The board has highlighted Olsen's many years of service to the association and notes he has championed the TAANZ accreditation model and the elevation of staff qualifications and standards, brought to light the successful National Travel Industry Awards, implemented the ATA brand, been at the forefront of negotiations with IATA and more.
Air New Zealand’s chief commercial and customer officer Cam Wallace has resigned from the airline.
He will step away from Air New Zealand on 30 September and will provide consultancy support to CEO Greg Foran until the end of 2020. Wallace has been with Air New Zealand for 19 years and has held a variety of senior and executive roles.
Former Tourism Australia New Zealand manager, Jenny Aitken, will now represent the Sunshine Coast region.
Aitken spent 12 years at the helm of Tourism Australia in New Zealand.
The New Zealand Travel Brokers team has nominated supplier reps that have gone the extra mile over the past couple of challenging months.
James McAlloon, Chimu Adventures' relationship manager for Queensland will walk across Australia to raise money for people working in South America’s tourism industry hit hard by Covid-19.
In countries where government handouts are few and far between, earning a living for people, who normally make a living out of tourism, has been at all but at a standstill.
McAlloon’s responded to Chimu’s ‘shout out’ to its teams for ideas on how to raise money for the hardest hit.
Shannell Christmas has joined Global Travel Network (GTN) with her new retail shop in Whangarei – Travel and Cruise HQ. It's a return to GTN for Christmas who previously operated Small World Travel and Cruise.
‘I knew I wanted to have a large cruise specialist presence here, because I love cruise and feel it is something consumers look for,’ explains Christmas. ‘I created a brand, found a fantastic location and got myself set-up
Bjoern Spreitzer will lead the newly established team at Tourism New Zealand to restart domestic tourism. The team will ensure TNZ is set up to work in the domestic space and will be structured similar to offshore markets with PR, marketing and trade resource reporting to Spreitzer as general manager.
TNZ’s work in the domestic space will focus on demand stimulation at a national level. Research is currently underway to gather consumer insights to help shape an audience and channels strategy.
The original writer of Pearl’s Pearlers, a regular feature in TRAVELinc Memo / Travel Memo has passed away aged 99.
Pearl Cooper, a former travel agent, started writing her gems in the 1990s when the memos were sent out with brochures to travel agents from Brochure Rack. She continued writing the regular Pearlers when former Travel Memo owner Kevin Blackford started sending the Memo as a stand alone publication – on paper and then digitally.
Zac Watson, Auckland Tourism Events and Economic Development (ATEED), is the new chair of the Young Tourism Export Council (Young TEC) and Lilly Douglas, Tourism New Zealand is vice chair.