New Zealand

Council 'misses mark' on Airbnb

Thursday, 12 July 2018 21:30

Auckland Council’s new ‘Airbnb rate’ falls dismally short of the mark and fails to reduce unfairness for traditional accommodation providers, says Tourism Industry Aotearoa.

Talking Queenstown

Monday, 09 July 2018 22:50

The need to keep the visitor experience authentic and welcoming plus a desire to continue the focus on building shoulder seasons were among the discussion points at Skal International Queenstown panel session last week.

Toast Martinborough on sale

Tuesday, 03 July 2018 01:52

Group tickets are on sale for Toast Martinborough 2018 – the wine, food and music celebration held in the village of Martinborough.

Cordis AKL team charity ride

Thursday, 28 June 2018 23:13

It was a keen bunch of cyclists that hit the slopes of One Tree Hill in Auckland early last Saturday morning when Team Cordis Orange had their first training ride together in preparation for this year’s Lake Taupo Cycle Challenge in November.

TAANZ awards tables: Going, going nearly gone

Monday, 25 June 2018 23:10

Anyone in the industry who wants to attend the TAANZ National Travel Industry Awards (NTIA) needs to be in quick or miss out.

No substitute for hard work

Monday, 25 June 2018 21:52

There is no substitute for hard work when it comes to achieving in the travel industry, says Rahul Sharma, managing director of Exotic Holidays.

TAANZ Awards: ‘Can do’ approach pays off

Thursday, 21 June 2018 21:57

Have a bright ‘can do’ personality and attitude and be eager to strive for the best in the things that you do.

Wide net for Auckland Airport

Tuesday, 19 June 2018 00:11

Auckland Airport continues to look at multiple route development opportunities, market development manager Michelle Noordermeer, told an Expedia Partner Summit in Auckland late last week.

TAANZ Awards: Opportunities plentiful as corporate travel evolves

Monday, 18 June 2018 21:19

The push to an increasing desire for traveller self booking, using an array of tools, greater knowledge and awareness of risk for at risk destinations are among the trends being seen by Orbit World of Travel Christchurch.

ITO buys agri-tour specialist

Monday, 11 June 2018 23:11

Travel Time South Pacific has acquired AgriTravel International, a Waikato-based company which creates customised agricultural and special interest tours across New Zealand.

Queenstown snow the Matariki Festival starting 29 June gets to Auckland

Tuesday, 05 June 2018 23:23

The three mountains under the New Zealand Ski banner took the snow from the South Island to Auckland for a launch party last week.

Making it SO

Thursday, 31 May 2018 23:00

SO Auckland is set to open in the latter part of 2018. Located in the heart of Auckland’s central business district and neighbour to the Britomart precinct and waterfront, SO Auckland occupies the once home of the Reserve Bank housing the country’s gold stockpile.

Tourism operators fund Otehei Bay

Tuesday, 29 May 2018 00:38

Otehei Bay on Urupukapuka Island is to benefit from a comprehensive upgrade of its wharf and visitor facilities, thanks to an agreement between local tourism operators and the support of the Department of Conservation.

Hilton looks to double NZ footprint

Thursday, 24 May 2018 22:01

Hilton intends doubling its number of Australasian hotels in the next five years and New Zealand is an important part of the growth, according to the region vice-president operations with the hotel company, Heidi Kunkel. Kunkel was in New Zealand this week, having begun the role six weeks ago (the experienced hospitality professional was most recently with Club Med for 15 years) and says the aim is to have a Hilton and at least one DoubleTree in every major city or tourist centre in the country. Next to open is DoubleTree Wellington in July, adding to a presence Hilton already has in Auckland, Lake Taupo, Christchurch and Queenstown. ‘This is an incredibly exciting time for the travel industry, full of enthusiasm, confidence and opportunities.’

Hotel group plans a push to trade

Monday, 21 May 2018 21:30

Getting the trade more acquainted with the Avani name as well as spreading the word about Minor Hotels’ other brands is a key objective of the sales team in New Zealand. While a significant amount of attention is on the Avani Metropolis in Kitchener Street Auckland, the company is also highlighting a new build project in Wellington, its growing portfolio of Oaks and Avani properties both here and in Australia, and the Anantara collection based mainly through Thailand.


Auckland based Shweta Mhatre, area director of sales, and Amy Armstrong, business development manager say the Avani in Auckland officially launched last November and the key now is to promote the hotel and others in the portfolio to the trade. To this end a roadshow will be held late June in addition to ongoing sales calls. (Details to come in TRAVELinc Memo.) ‘We want to reach the inbounders but also outbound retailers and wholesalers, brokers, corporate travel agents and managers, and government sector meeting planners.’


The new hotel in Wellington will be in the newly earthquake strengthened Colonial Motor Company Building on Courtenay Place. It will have 226 rooms and is expected to open around mid-2019. Avani Metropolis Residences in Auckland, meantime, is right in the CBD, easy walking distance to the harbour (Britomart is 550 metres away, Downtown Ferry terminal 650 metres), and adjacent to Albert Park. The property has its own gym and swimming pool, while numerous cafes, restaurants and bars are a couple of minutes walk away.

Ex teachers spy gap in market for inbound school, rugby group tours

Thursday, 17 May 2018 23:36

First timer at TRENZ, inbound group tour operator Manaaki Adventures NZ is a real-life manifestation of turning passion into reality. The company was co-founded by Kiwis Hemi Coates and Dan Meade, both ex PE and outdoor education teachers who decided to turn their love for teaching and the outdoors into a business, while also spotting a gap in the market for quality inbound rugby tours.

Tourism NZ’s plans to enrich NZ

Tuesday, 15 May 2018 00:17

Tourism New Zealand aims to grow the visitor spend in the regions by $1 billion per annum (from 2023), and has also announced changes to its 100% Pure Tourism New Zealand brand. ‘Tourism New Zealand will help regional tourism grow by $1 billion per annum more than current numbers by developing, implementing and promoting strategies that are inclusive of our regions as well as the gateways that connect them to the world,’ says Stephen England-Hall, chief executive. ‘Over the coming months Tourism New Zealand will source and share new valuable visitor insights with industry and government to guide decision making and identify opportunities.’


There will also be a brand refresh for TNZ. ‘The brand is incredibly successful, showcasing the country’s landscapes and scenery and has worked because it reinforces the key reasons visitors choose New Zealand,’ says England-Hall. However, he says what it doesn’t do is showcase New Zealand’s people and culture, their way of being and the warm welcome they extend. ‘This is what we know stays with people after they have visited, and becomes the essence of our brand that people share and talk about long after they return to their country,’ he says. Tourism New Zealand is working with Māori Tourism and will talk to a range of stakeholders over the coming months to incorporate people and culture into New Zealand’s tourism brand. ‘Our people and culture are diverse and multifaceted and we need to make sure we capture this authentically and deliver something Kiwis will embrace,’ he says. ‘It’s very easy to screw up so we’re taking our time to make sure we are doing it right.’

TRENZ - NZ’s growth opportunities

Monday, 07 May 2018 23:40

Speakers explored a number of opportunities that could up visitation to New Zealand, especially in the low season, when The Auckland Airport International Travel Summit 2018 was held in Dunedin yesterday ahead of TRENZ. Kiwi broadcaster Alison Mau opened the event, with Scott Tasker, GM of aeronautical commercial at Auckland Airport one of the key speakers who touched on change, and the different ways the industry can navigate it.

Skydive owners take flight

Monday, 23 April 2018 22:59

INFLITE has purchased Skydive Franz Josef Glacier, the country’s only skydive operator to offer a 19,000ft skydive.

Flying from the popular West Coast town of Franz Josef, jumpers are able to freefall from 19,000ft above the Westland and Aoraki/Mt Cook National Parks which form part of the Te Wāhipounamu - South West New Zealand

Tip for agents: Stay on top of share economy and other innovations

Thursday, 14 September 2017 23:55

A need to keep up with the fast changing business environment has been identified as a crucial factor if travel agents wish to remain relevant and successful. Margot Dow, who is a finalist in the best Travel Agency Manager – Corporate category of the upcoming National Travel Industry Awards, says it is critical for the industry to keep well informed on products such as Uber and Airbnb.’

Fuzion Travel: more growth, new digs

Monday, 14 August 2017 22:28

Fuzion Travel has signed a new long term lease on premises in Dominion Rd, Auckland, with the move coming on the back of what the company describes as ‘rapid growth’. Stuart McKay, director of Fuzion Travel, says the company now has affiliates / brokers in Auckland, Wellington, Christchurch, Queenstown, Wanaka and Dunedin.

Diversity and equality

Tuesday, 24 March 2020 01:41

Leaders in the travel industry have been encouraged to create an environment where no-one can hide when it comes to creating a diverse working place and giving equal and fair opportunities to all.

HOT store celebrates 25 years

Wednesday, 29 January 2020 00:16

Being tired of working in a large corporate environment and wanting to be independent led Jenny Nilsson and Susan Watson to establish Nilsson and Watson House of Travel in 1995.

Partnership enhances info distribution

Tuesday, 17 September 2019 00:25

National distributor of tourism information, VisitorPoint, has joined forces with travel-tech group, Adventium Technology.

AWT's 40th anniversary

Friday, 08 March 2019 01:13

Adventure World Travel kicked off a year of celebrations with its 40th Anniversary Showcase events in Tauranga and Auckland this week.

Regional tourism unites

Monday, 24 September 2018 22:05

Regional Tourism Organisations Destination Queenstown (DQ) and Lake Wanaka Tourism (LWT) will collaborate on long-term destination strategies for the region.


Teachers move to connect classroom to industry needs

Thursday, 26 July 2018 22:20

A move by tourism teachers to form a dedicated association looks set to have a positive downstream result for employers in the travel and tourism sectors.

Sudima Hotels announces new hotel in Auckland CBD

Thursday, 19 July 2018 20:14

Sudima Hotels intends to build a new four and a half star, opposite the New Zealand International Convention Centre (which is being built now and is expected to attract around 33,000 delegates a year).

Hotels ‘fed up with ludicrous rates’

Monday, 09 July 2018 22:32

Tourism Industry Aotearoa (TIA) warns regions outside of Auckland may not be out of hot water just yet when it comes to targeted rates.

Flight Centre AKL – the ‘fix it’ team

Thursday, 28 June 2018 21:39

When the Flight Centre team at Auckland Airport turn up for work each day they have little idea of what they will be dealing with over the next few hours, but they do know one thing – it won’t be the same as the day before.

TAANZ Awards: It’s in the detail

Thursday, 28 June 2018 20:48

The real detail is what makes the difference, according to niche wholesaler category finalist World Journeys.

Auckland seminars with Innovative

Tuesday, 19 June 2018 00:26

Innovative Travel is launching CroisiEurope 2019 Earlybird deals and The Safari Company 2019 programmes in Auckland, on Thursday 5 July with two morning seminars, at the Royal New Zealand Yacht Club.

TAANZ Awards: Helping people out of their usual boundaries

Monday, 18 June 2018 21:14

More people are looking for experiences outside the boundaries of their day to day life, increasingly providing opportunities for travel agents, says Leah Morresey, a finalist in the Best Travel Consultant – Retail category.

‘Clients now more likely to book with agents after research’

Thursday, 14 June 2018 22:46

‘Clients who have researched the internet for their holiday are far more reluctant now to go ahead and book it themselves,’ says Kay Rogers, managing director of YOU Travel Mount Group.

Awards give chance to reflect and take stock, say finalists

Monday, 11 June 2018 22:24

The finalists for the 2018 Travel Agents Association of New Zealand (TAANZ) National Travel Industry Awards (NTIA) were announced yesterday, and those in the running say the process gives them the chance to focus on their strengths (and challenges).

Kiwi trade drives Intrepid’s NZ growth

Thursday, 24 May 2018 21:22

Intrepid’s New Zealand numbers have risen by 25% in the past year, outstripping any other market, and the company’s chief executive officer largely credits the local trade for that.

Supertour sets off to Croatia

Monday, 07 May 2018 23:09

Ten top performing agents from around New Zealand took off recently on a ‘supertour’ that includes castles, cathedrals, caves and cuisine around Europe’s hottest destination. Participants are the top performing agents across the Globus Family of Brands that includes; Globus, Cosmos, Monograms and Avalon Waterways.

Mature Kiwis doing domestic: So why aren’t agents selling it?

Monday, 07 May 2018 22:36

With the mature New Zealand traveller increasingly open to the option of a small group domestic tour, commission opportunities continue to go begging for travel agents, according to one of the leaders in the field. Ena Hutchinson, director of sales with MoaTrek, says the company saw a 30% growth out of the domestic market in 2017-18 and as a result has added four new tours for the coming season.

Aussie operator moves into NZ

Thursday, 05 April 2018 05:39

Localyokl, a curated online platform that connects travellers with local guides around Australia for a more immersive and personalised travel experience, has just announced a New Zealand expansion within the next six months.

‘Our Kiwi cousins are renowned for their adventurous spirit and doing things differently. New Zealand is hearing the demand for more local, unique and immersive experiences by travellers and we see locals helping deliver on that demand,’ says Azra Alagic, co-founder.

BOP in force at eXplore

Tuesday, 03 April 2018 23:00

The increase in international visitor numbers to the Bay of Plenty has seen new products in the region become export ready – something that will be reflected in the Bay’s turnout at eXplore 2018.

‘The region’s message is ‘It’s in our Nature’ and our group of operators are all about fitting into the natural beauty and abundance of natural assets we have to offer,’ says Denise Siviter, trade marketing manager Tourism

Porters' mountain bike trails

Wednesday, 28 March 2018 22:23

Canterbury ski area Porters has new mountain bike trails that are free to use with three zones catering for beginners to advanced riders.

Porters summer activities co-ordinator Jason Collins says the tracks were designed to be fun for all abilities and ages.

Mt Hutt's open day

Monday, 26 February 2018 22:35

Mt Hutt is holding its open day this year on Saturday 3 March, and with Cyclone Gita’s help there is around 50cm of snow.

‘I know some of our die-hard skiers and riders will be very excited, but honestly, we’re not ready for winter just yet,’ says Mt Hutt Ski area manager James McKenzie.

Cordis AKL expansion

Thursday, 08 February 2018 04:53

Hong Kong-based Langham Hospitality Group has announced new expansion plans for the recently refurbished Cordis Auckland.

These plans will make the upper upscale hotel the largest in New Zealand in terms of room count and is set to be complete by late 2020, in time for The America’s Cup.

LoveLake fest 2018

Tuesday, 06 February 2018 22:47

After the cancellation of Wanderlust, Taupo has a new festival coming to its shores – LoveLake Festival 2018.

LoveLake is a weekend of yoga, meditation, mindfulness, and music at Taupo’s Wairakei Resort.

Agroventures gets a new name

Thursday, 01 February 2018 04:25

Agroventures Adventure Park is changing its name to Velocity Valley after almost 20 years.

The adventure park first opened in 1998 with the world’s first commercial jet sprint course.

Rees QT gets techy

Tuesday, 30 January 2018 21:15

The Rees Queenstown recently rolled out Optii Keeper across its housekeeping department, which services 60 hotel rooms, 90 apartments and five lakeside private residences.

Optii Keeper is a housekeeping system that can dierentiate between a lightly used room occupied by a guest, to one that’s been lived in by a family for days – managing quality and productivity so the housekeeping schedule

Christchurch coming alive

Monday, 22 January 2018 22:32

Christchurch is taking advantage of its vibrant street art and mural scene that has become a strong element of the city’s identity.

Visitors can now go deeper and learn more about the individual works and artists behind the artworks by doing a 1.5-hour guided tour through the CBD with Watch This Space.

Rotorua on world stage

Thursday, 18 January 2018 05:14

The New York Times has named Rotorua as one of the top places to see in its 52 Places to Go in 2018 list. 

Rotorua makes the cut at number 45 – the only New Zealand destination to make the list.

NZ tourism push to Aussies

Monday, 15 January 2018 22:30

Tourism New Zealand is promoting the West Coast of the South Island and Northland in a twelve-week campaign to encourage Australians to travel to New Zealand during autumn this year.

Australia is New Zealand’s biggest international visitor market, accounting for nearly half of all international holiday visitors.

Tourism New Zealand chief executive Stephen England-Hall says the latest campaign is a signicant and strategic eort to continue to drive New Zealand’s holiday visitors beyond the popular tourist spots.

NZ holiday parks popular

Monday, 18 December 2017 20:34

Kiwi holidaymakers should still be able to find room in a few holiday parks around the country, even when they are so popular right now.

Holiday parks hosted a record 545,000 guest nights in October, up 77,000 (16.4%) on the same month in 2016.

‘This was a bigger increase for October than for hotels, motels or backpackers. Holiday parks have a growing appeal to a wide range of travellers – families, grey nomads and young road trippers,’ says Holiday Parks New

Amadeus NZ – meet the team 

Friday, 15 December 2017 01:53

Amadeus used this year’s Christmas catch up to introduce a fresh look team.

Emma Donovan is now head of sales for New Zealand / Pacific Islands with Amadeus and has been joined in the sales team by recent starters Janine McCabe, who has had 10 years at STA Travel, and Aloma Butler who

Stay at Slate Hut

Monday, 11 December 2017 20:23

Slate Hut at Welcome Rock Trails is a private high country station near Queenstown, on the way to Te Anau.
Guests can now take advantage of an overnight fully guided package – one night’s accommodation with meals included and a guided walk by the owner for the station.

Skyline Enterprises’ expansion

Thursday, 07 December 2017 22:43

New Zealand-based tourism company Skyline Enterprises is currently exploring opportunities to develop Luge facilities in Swansea, Wales and Seoul, South Korea.

Although the proposed developments are still in the investigation stages, Skyline Enterprises executive chairman Mark Quickfall says it is hoped that Swansea will be Skyline’s first European destination.

The facility would comprise a gondola system, Luge tracks, chairlift, zip line and restaurant on Kilvey Hill.

Insta-worthy New Zealand

Monday, 04 December 2017 23:18

Instagram has named New Zealand’s top ten visitor attractions for 2017, based on the number of images geo-tagged to specific locations.
In 2017 Kiwis and international visitors shared the most pictures from Milford Sound.