Simon Mckearney, chief executive officer of helloworld NZ, says that to win the Best Travel Agency Brand award is the ultimate recognition for everyone in helloworld and the wider helloworld businesses in New Zealand. ‘For me personally having the privilege of bringing the helloworld brand to life in February 2016 definitely counts as a career highlight. The fact that the brand continues to go from strength to strength is an absolute credit to the dedicated marketing and retail teams who are driven every day to help achieve success for our franchisees and deliver value based innovative products for our customers.’ He says other ‘unsung heroes’ to credit include those in finance, people engagement, contracting and admin support.
Mandy Herd, a director at You Travel Orewa, says she and her fellow directors were extremely happy to take out the Best Brand Retail – Single Location title and proud of the team at the shop. Herd also acknowledged First Travel Group. ‘They are an important part of our success.’ Janine Mallon says Janine Mallon Travel was ‘stoked to come away with the win in what was a competitive Best Broker Team category. It all feels a bit surreal. Not unlike the rest of the industry this year in particular, we’ve worked our butts off with the support from The Travel Brokers support team, the wider helloworld group and key suppliers. ‘The key to our team’s success is always striving to provide the best experience for our customers and to have a constant, proactive voice in ensuring systems and suppliers live up to expectations to try and help us meet our customers’ needs. ‘Thanks to my team of Jenny Galliven, Lauren Macshane and Adam Pope.’
Danielle Scott, House of Travel says to walk away as the Best Young Travel Agency Executive for Retail winner was ‘beyond words’. ‘There is a certain level of passion meets excitement in the tourism industry and I am so lucky to have the opportunity to join it through House of Travel. Thank you to TAANZ and to all the Hotties for your ongoing support.’ Anna O’Dell, House of Travel Ferrymead says she feels honoured to have won the Rookie of the Year – Retail award. ‘I am so grateful to everyone who supported and believed in me. This, together with the customer focussed approach I take in my role, is what has led me to the successes I have had.’ In all, there were 29 categories, including the Air New Zealand Lifetime Industry Achievement Award, which went to House of Travel founder Chris Paulsen.
• More NTIA wrap up, including links to video coverage on Friday A full list of winners appeared in yesterday’s One Minute Memo.
CLICK HERE to view photos from the NTIA celebrations.