Biz travellers want decision-making

Biz travellers want decision-making

Business travellers are raising concerns about the reliance on screen-based interaction as their primary meeting method. They are also looking for control, ease and simplicity, according to a survey undertaken last month by travel management company BCD Travel of 738 business travelers worldwide.

With virtual meetings and remote work here to stay, business travel and face-to-face meetings remain extremely important. Seventy-six percent of respondents said business travel helps them work efficiently. In a post-pandemic travel environment, 60% prefer to return to
pre-pandemic levels of business travel, while 26% prefer to travel less and 9% to travel more.

When it comes to corporate travel policies, they care most about being able to decide for themselves whether to travel (64%). They desire a more simplified trip approval process (58%) and the prioritising of direct flights (53%).

Concerns remain consistent with previous BCD survey results. Travellers mainly worry about quarantine on arrival, followed by concerns over sudden lockdowns and rapidly changing regulations.

Respondents believe remote work and meetings are here to stay, but are lacking when it comes to relationship building. Main weaknesses of virtual meetings are:
• Lack of human contact (66%);
• Limited interaction (58%);
• Easy distraction (54%);
• Unsuitability for some meeting types (51%);
• Zoom fatigue and technology issues (49%).

‘Meeting face-to-face not only remains a critical component to achieving company goals, it’s also essential to satisfying businesses’ need for efficiency and human interaction,’ says Mike Janssen, global chief operating officer and chief commercial officer at BCD Travel.

‘With vaccinations growing by millions every day, a majority of the workforce is ready to go back on the road, notwithstanding recent spikes of the Covid-19 variant. In a post-pandemic environment, corporations need to continue giving guidance. To remain an attractive employer in this fast-developing environment, they should also consider empowering employees to make their own travel decisions.’

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