Hot Topics

Online event to lift morale

Thursday, 04 June 2020 00:34

An ‘all stars’ Industry Covid-19 Support Event is being held on 1 July, featuring a lineup of more than 25 leaders from around the globe joining in to inspire, educate, lift the industry and focus on a new path forward with renewed hope.

Call to ‘stagger’ NZ’s school holidays

Wednesday, 03 June 2020 23:12

Staggering the New Zealand school holidays by region would reduce a ‘quick glut’ of business followed quickly by a soft period for domestic tourism, says Travel Agents’ Association of New Zealand (TAANZ) president Brent Thomas.

Gig economy to help reset

Tuesday, 02 June 2020 22:10

Embracing the gig (or in demand) economy will be one of the key ways for both employees and businesses to make a fresh start as economies emerge from the effects of Covid19, according to a presenter in the international Tourism Expert recovery webinar series.

Karen Priest, of Tourism Talent, says that while the gig economy is nothing new it is likely to be become even more prevalent as full time positions become scarce and businesses look to set strategic goals while remaining agile and flexible.

Exotic sees ‘rays of hope’

Friday, 29 May 2020 01:38

Exotic Holidays is reporting a number of ‘rays of hope’ that indicate travel is inching back towards resumption.

Referring to updates from its destination marketing companies (DMCs) and media reports, Exotic says that domestic travel, including flights, is resuming or close to resuming in Vietnam, Cambodia, Laos and Thailand.

Stamp out wildlife exploitation

Friday, 29 May 2020 00:37

World Animal Protection (WAP) has called on the United Nations World Tourism Organisation to ensure the travel industry takes a lead role in stopping commercial exploitation of wild animals.

Ben Pearson, head of campaigns for WAP, says the tourism industry is one of the most vulnerable to disease pandemics and must be at the forefront of preventing future ones happening. ‘Central to that is stopping the exploitation of wild animals.

Capacity needs to match demand

Thursday, 21 May 2020 21:39

Airlines’ recovery strategies have to align demand and booking activity with capacity, says John Grant, UK based director of Midas Aviation.

Grant says that the industry appears to have ‘reached the bottom’ but adding back capacity is going to be challenging for all airlines.

Squash ‘middle seat hysteria’

Thursday, 21 May 2020 21:25

The aviation and general travel industry has to rebuild traveller confidence and put an end to stories that have little basis but get plenty of air time, according to UK based John Grant of Midas Aviation.

‘There is so much hysteria about the middle seat and we need to squash this. The seat is 17 inches (43cms) wide in most cases and whether it is empty or not fully defeats the whole argument for social distancing.

Was aviation heading for a cliff before Covid?

Thursday, 21 May 2020 21:22

Had aviation started to grow too quickly to be sustainable and was it an industry pre-Covid that needed a reset?

These were questions asked by UK-based director of Midas Aviation, John Grant, a presenter in the International Tourism Expert Recovery webinar series this week.

Empty seats temp solution

Thursday, 21 May 2020 21:12

Having a certain percentage of the aircraft unoccupied may serve to reassure passengers in the early emergence from Covid restrictions, but it is not a sustainable business model, according to Bill Franke, managing director of Indigo Partners.

Speaking on a CAPA Centre for Aviation webinar this week, Franke says there has been a lot of talk and photos in the media and on social sites showing where all the seats are taken and people are complaining about the lack of social distancing.

TTC’s new Covid-19 protocols

Thursday, 21 May 2020 04:50

The Travel Corporation (TTC) and its numerous brands (Trafalgar, Luxury Gold, Insight Vacations, Contiki and Costsaver) have announced newly enhanced Covid-19 related protocols and hygiene standards for all of its guided vacations once domestic and international travel resumes. TTC’s executive and operations team members have spearheaded a complete review of the sanitation and hygiene measures around end-to-end guest experiences and interactions.

Nostalgia and simplicity for travel recovery

Wednesday, 20 May 2020 20:25

When travellers look ahead to their next holiday, they may also look back in time, the latest edition of the international Tourism Expert Recovery webinar series has heard.

In a crisis… be decent

Wednesday, 20 May 2020 00:48

In times of crisis, be decent. That is the advice of UK-based communications and public relations practitioner David Tarsh, who presented in the sixth edition of the International Tourism Expert Recovery webinar series late last week.

He says companies are judged on how they treat their staff as well as their customers. ‘If they treat anybody badly that’s a story (in the media).’

Fiji keen to be in ‘bubble’, but it’s still early stages

Monday, 18 May 2020 21:14

Fiji is in the early stages of discussions with New Zealand and Australia to become part of a trans Tasman travel bubble and needs to use the current time to prepare to welcome visitors back to a safe and attractive destination, according to Fayaz Siddiq Koya, the country’s Minister for Commerce, Trade, Tourism and Transport.

In a webinar to local industry last week, Koya said the possibility of inclusion in the ‘bubble’ has caused excitement in the destination. ‘But I should warn you we are at the very early stages. There are still many things

Prices: don't 'race to bottom’

Friday, 15 May 2020 00:25

New Zealand tourism operators have been advised to hold their prices when the hoped for domestic tourism ‘surge’ begins during Alert Level 1.

Speaking at a Tourism Industry Aotearoa (TIA) webinar, Tak Mutu from Rotorua luxury tour operator, MDA Experiences said there is ‘lots of sound’ about New Zealand activities being too expensive.

Answers from Air NZ in webinar

Wednesday, 13 May 2020 04:09

Air New Zealand is encouraged by the momentum that a 'trans Tasman bubble' has generated in recent weeks and feels this might become a reality in the next three to six months, according to the airline's chief revenue officer Cam Wallace. 'Even if it is incremental, state by state, we'd take that.'

In a trade webinar which has just concluded, Wallace said the opening up of the Pacific Islands is likely to take longer, because of the medical infrastructure in those destinations.

Safe travel, with excitement

Monday, 11 May 2020 23:18

While health, safety and security will move up the priority list when customers choose their next travel experience post Covid, there is likely to also be a segment looking to take a ‘dream trip’ without too much delay, an international tourism expert recovery series has heard.

Low cost ‘devalues tourism’

Thursday, 07 May 2020 20:52

Will many low cost carriers (LCCs) survive, will there still be flights to points in Europe that cost the same as a flat white? Do we even want that situation again post Covid?

Those were questions posed by Chris Flynn, president and CEO of the World Tourism Association for Culture and Heritage (WTACH) at the second webinar in the Keeping the Dream Alive – Tourism Expert Recovery series.

Travellers’ desire versus ability will impact recovery

Thursday, 07 May 2020 20:45

While the urge to travel will be strong as Covid restrictions come off around the world, financial constraints and other hurdles are likely to ensure recovery is slow and steady, according to presenters in the ongoing Keeping the Dream Alive - Tourism Expert Recovery webinar series.

Dr David Beirman, senior lecturer tourism, UTS (University of Technology Sydney), says people will definitely feel ‘confined and cloistered’ and this will result in them wanting a release.

It’s a start – domestic travel on horizon and welcomed by industry

Thursday, 07 May 2020 20:32

The decision to allow Kiwis to start travelling around the country by air under Alert Level 2 will help kick-start regional economies says the New Zealand Aviation Coalition (NZAC).

Justin Tighe-Umbers, chair of NZAC, says the move will help save and regrow jobs and businesses.

Tips for job seekers

Tuesday, 05 May 2020 03:38

Jo Walton, recruitment consultant – NZ with TMS Talent shares her insights into options for travel and hospitality job seekers in the current environment.

Fees situation leads to ‘concerning mental state’

Tuesday, 05 May 2020 03:06

There appears to be a lack of understanding in some tourism and travel industry sectors on the collective right to charge administration/cancellation fees during a force majeure, according to Robyn Galloway, MD of Innovative Travel.

HOT – FC cancellation fees

Tuesday, 05 May 2020 02:55

House of Travel is providing clarity on its cancellation fees following Flight Centre’s recent announcement (see story below).

QLD tour operator: Time to look at way distribution works

Tuesday, 05 May 2020 02:45

The Covid crisis and lessons learned from it open up new opportunities to look at the way the trade and distribution channel works for ground operators, says James Dixon, Cairns based managing director of Down Under Tours.

Crowded destinations likely to be avoided in ‘social distancing travel’

Tuesday, 05 May 2020 02:36

Travellers are likely to avoid ‘crowded, crazy’ cities, at least in the early stages of a return to travel post Covid-19, according to Chris Flynn, president and CEO of the World Tourism Association for Culture and Heritage (WTACH).

Early specials – then prices will probably rise

Friday, 01 May 2020 05:35

Early early birds could be one way to revive cash flow within the travel industry, says Dr David Beirman, a member of PATA's Tourism Rapid Response Taskforce.

‘Maintaining and developing cash flow is a key to survival. The market is familiar with early bird offers so maybe extra early bird offers may work at this stage.’ That said, Beirman, senior lecturer – tourism at University of Technology Sydney, feels in the long term travel sectors will have to take a new look at its profit margins post Covid.

Trade on ‘life support’

Friday, 01 May 2020 04:43

Finding new services to offer and products to sell, focusing on cashflow, and being ready to take opportunities as they arise were highlighted as key tactics to survive the current crisis during an international travel and tourism webinar this week.

TAANZ, brands submit to govt

Wednesday, 29 April 2020 03:00

The Travel Agents’ Association of New Zealand (TAANZ), with contributions and endorsements from Flight Centre, Helloworld, House of Travel and First Travel Group, has presented a submission to government on travel supplier credits – remedies and protections for travel agents and consumers.

TAANZ chief executive Andrew Olsen says the submission laid out the inherent risk in credits, supplier failure and consumers seeking refunds, and the travel agent bearing the brunt of chargebacks and collapse.

More from our Covid-19 survey

Tuesday, 21 April 2020 01:05

What travel trends do you think you will see post Covid-19?

TAANZ cuts costs, awards

Tuesday, 21 April 2020 00:43

The Travel Agents’ Association of New Zealand (TAANZ) has cancelled this year’s National Travel Industry Awards.

TAANZ on Comm Comm advice

Friday, 17 April 2020 00:32

The Travel Agents’ Association of New Zealand (TAANZ) has passed on comments and guidelines from the Commerce Commission, saying they are a reminder to make sure agents are clear and consistent on any fees policy.

The commission says it has received ‘more than 100’ complaints about travel subscription and events cancellations and refunds related to the Covid-19 pandemic.

Corp travel will bounce, a portion may not return

Friday, 17 April 2020 00:18

A new study says corporate travel will bounce back as a key part of economic recovery, but warns that ‘a portion of business travel will never return.’

The Flight Plan 2020: Eight ways travel will be different a few months from now, says adaptation to new technology could change how we approach corporate meetings in the future. It says most regular travellers will be keen to get back into the real world, replacing the virtual meetings and webinars that have dominated over the past two or three months.

Agents’ dilemma: To hibernate or move on

Friday, 17 April 2020 00:11

Travel agents looking to survive through tough times with no fixed date of remedy are increasingly looking at putting their business into ‘hibernation’ and the various ways they can fund this.

Paul Davies, of Oneteam Chartered Accounts / TA Accounting, says agents are faced with making the tough decision between shutting down the business or keeping it in survival mode.

TAANZ: ‘Consumer in this with us’

Wednesday, 15 April 2020 00:32

The Travel Agents Association of New Zealand (TAANZ) is hoping to present a firm recommendation on its stance around airline refunds and credits to appropriate government ministers early next week.

Domestic ‘spike’ plus short haul, then pent up demand all rays of hope

Wednesday, 15 April 2020 00:30

Some New Zealand agents are optimistic that they will be able to benefit from selling domestic travel once restrictions around Covid-19 ease, and before anywhere else in the world opens up to Kiwi travellers.

Covid-19: The trade survey

Monday, 06 April 2020 04:54

With New Zealand’s lockdown nearly half way through its one month current life expectancy we’d love to hear from travel agents in our special ‘Covid-19 survey – version one’.

TAANZ responds to Consumer NZ

Thursday, 02 April 2020 03:51

TAANZ has come out swinging in response to comments made by Consumer NZ's Jessica Wilson on Radio NZ on Monday of this week. CEO Andrew Olsen has written to both Radio NZ and Consumer NZ – here's his letter in full to Consumer's Jessica Wilson.

Tell us what you’re up to...

Monday, 30 March 2020 22:31

At TRAVELinc Memo, we’d like to hear what are you doing on a personal level during the lockdown?

TAANZ: ‘Share your Covid stories with us’

Monday, 30 March 2020 21:25

Travel agents are being asked to submit their Covid-19 experiences to the Travel Agents Association of New Zealand (TAANZ) so that it can be part of industry messaging ‘on the other side’.

Some clients ‘testy’

Saturday, 28 March 2020 05:35

The Travel Agents Association of New Zealand (TAANZ) is advising members to keep calm and stay on top of their BSP.

Coping with COVID-19

Tuesday, 24 March 2020 01:33

The Travel Agents Association of New Zealand (TAANZ) is engaging with government to get its short, medium and long term views around the ‘sustainable contribution of tourism and travel to the economy.

Customer comms critical

Tuesday, 24 March 2020 00:14

Staying in touch with customers is critical in time of crisis, according to human resources specialist, author and speaker Ann Andrews.

‘No gossip’ as crisis bites

Tuesday, 24 March 2020 00:09

Among the stories of colleagues and competitors coming together for the common good of the travel and tourism sectors, it is important that people don’t cause harm with conjecture, says business owner and TAANZ (Travel Agents’ Association if New Zealand) board member Keith Sumner.

‘Be ready for future rebound’

Thursday, 12 March 2020 22:44

It is imperative travel agents get serious about planning now to deal with the business downturn caused by Covid-19 impact, says an accountant who specialises in the sector.

Adventure World for ‘animal warriors’

Tuesday, 10 March 2020 02:12

The role responsible tourism can play in the preservation and well-being of wildlife populations around the world was highlighted by Adventure World Travel at a trade function in Auckland late last week.

G founder: set example

Tuesday, 10 March 2020 02:07

Bruce Poon Tip, founder of G Adventures, has urged travel agents to ‘stay away from the front pages’ and give their clients credible information and actual data.

Take business seriously, but lighten up as well

Tuesday, 10 March 2020 02:01

Think like a CEO, but remember we are all human, so be easy to deal with.

Community contacts key

Thursday, 27 February 2020 23:28

Active travel options continue to expand and offer growing opportunities for travel agents – especially those who make the right connections in their communities, according to a niche wholesaler dealing in the sector.

Don't mention the 'C' word

Thursday, 27 February 2020 02:53

Don't Mention the 'C' word in the travel industry
by Phnom Penh-based Lonely Planet writer, Nick Ray
Coronavirus, or the exotically named Covid-19, is the new 'C' word, at least in the world of travel and tourism. Media and social media hype are combining to create a crisis in the industry that will have repercussions long after the immediate hysteria subsides.

Trade says business holding

Thursday, 20 February 2020 23:10

It’s not quite ‘business as usual’ but New Zealand retailers and wholesalers say that their clients are still not only enquiring about travel but also booking despite the publicity around coronavirus.

World Expo ops for trade

Monday, 10 February 2020 22:50

Expo 2020, being held in Dubai from 20 October 2020 to 10 April 2021, has this week been ‘scouting’ for travel agencies to become authorised ticket resellers in the New Zealand market.

Coranavirus: CLIA measures; queries & updates

Tuesday, 04 February 2020 00:27

CLIA clarifies coranavirus measures

CLIA (Cruise Lines International Association) members have suspended crew movements from mainland China and will deny boarding to any individual, whether guest or crew, who has travelled from or through mainland China within the previous 14 days.

Kiwi travel steady despite virus

Wednesday, 29 January 2020 00:01

While the travel trade may experience some short-term impact from New Zealanders postponing bookings, the medium to long term effect of the current coronavirus remains unclear.

Tailor made boosts margins

Thursday, 16 January 2020 23:15

Travel agents who design their own products and distribute them to their database continue to be among those that are leading the way in profitability, says an accountant who specialises in the travel sector.

NF embraces gender diversity

Thursday, 16 January 2020 22:50

Air Vanuatu says it has already surpassed the target of the International Air Transport Association’s (IATA) global initiative ‘25by2025’ to improve female representation across the aviation industry.