The Travel Agents Association of New Zealand (TAANZ) is engaging with government to get its short, medium and long term views around the ‘sustainable contribution of tourism and travel to the economy.
Among the stories of colleagues and competitors coming together for the common good of the travel and tourism sectors, it is important that people don’t cause harm with conjecture, says business owner and TAANZ (Travel Agents’ Association if New Zealand) board member Keith Sumner.
The role responsible tourism can play in the preservation and well-being of wildlife populations around the world was highlighted by Adventure World Travel at a trade function in Auckland late last week.
Active travel options continue to expand and offer growing opportunities for travel agents – especially those who make the right connections in their communities, according to a niche wholesaler dealing in the sector.
Don't Mention the 'C' word in the travel industry
by Phnom Penh-based Lonely Planet writer, Nick Ray
Coronavirus, or the exotically named Covid-19, is the new 'C' word, at least in the world of travel and tourism. Media and social media hype are combining to create a crisis in the industry that will have repercussions long after the immediate hysteria subsides.
It’s not quite ‘business as usual’ but New Zealand retailers and wholesalers say that their clients are still not only enquiring about travel but also booking despite the publicity around coronavirus.
CLIA clarifies coranavirus measures
CLIA (Cruise Lines International Association) members have suspended crew movements from mainland China and will deny boarding to any individual, whether guest or crew, who has travelled from or through mainland China within the previous 14 days.
Political and economic uncertainty across the globe will contribute to a continued slowdown in demand growth for air travel in 2020, according to the latest Air Monitor published by American Express Global Business Travel (GBT).
By Andrew Olsen – Chief executive, Travel Agents’ Association of New Zealand
As we come to the close of 2019, I have a quick reflection on a few emerging trends to keep an eye on in 2020.The agent-supplier-customer ecosystem mostly functions well but we’ve seen a few situations develop which can quickly upset that equilibrium.
Since 2008 Trafalgar, alongside The Travel Corporation Family of Brand’s sister companies, has been offering staff members two paid volunteer days annually to support causes close to their hearts as part of their commitment to social responsibility.
Publishers of popular consumer travel media titles For the Love of Travel and NZ Business Traveller have launched a new travel podcast called ‘Kiwi Tripsters’.
While clients may think taking out insurance on domestic travel is unnecessary, it is something agents should at least discuss with their customers, according to a tour company that specialises in New Zealand tours for mature travellers.
Retail travel employers need to either lift salaries or get more innovative with their salary packaging options to attract and retain quality staff in a time when the sector continues to experience a skills shortage, according to a report released today.
Fixing the sector’s skill shortage, building on warning procedures in the event of likely supplier collapse, and an update on New Distribution Capability (NDC) were among the raft of subjects addressed at the Travel Agents Association of New Zealand (TAANZ) Summit in Auckland on Friday.
Brent Thomas of House of Travel is the new president of the Travel Agents Association of New Zealand (TAANZ)
Sarah Hunter, general manager of GO Holidays was a nomination from the floor at the TAANZ Board meeting this morning and three other industry leaders are being co-opted onto the board - Jayne Alldred, House of Travel and Jackie Bell, Helloworld Travel (The Travel Brokers), plus one to be advised from First Travel Group.
More consultation and work between the travel and tourism industries and educators is necessary to make real change in the teaching of the subject in schools – and in the perception people hold towards travel and tourism as a career path, the SKAL Auckland club heard yesterday.
The Travel Corporation and Air New Zealand have revealed the lunch destination for the World On A Plate sales incentive – Singapore. Known as ‘food heaven’, the city-island-nation boasts a fusion of Chinese, Malay, Indian and Peranakan cultures that have created Singapore’s local cuisine and food traditions.
The life of a travel agent heading into the 2020s has its modern challenges, but also opportunities aplenty, says a well-known practitioner who has been in the sector for 30 plus years.
Having clients who take an Antarctic cruise can form the ‘perfect base’ for repeat sells – particularly for those clients who catch the Polar bug and want to head north, says Sarah Arane, Quark Expeditions’ sales manager for New Zealand.
An annual luxury trade show in Sydney that targets agents with high net worth clients is keen to hear from New Zealand travel brokers and independents who may fit the bill as hosted buyers. Luxperience 2019 is being held 7 to 10 October and event director Michelle Papas says the expo organisers and exhibitors are recognising the growing influence of home-based, mobile agents.
‘They are not so easy to find, they are not on the High Street or in grand office buildings but many of them have high net worth clients. They tend to deal with more bespoke itineraries, soft adventure and experiential travel. We want to identify more brokers who are doing these high yielding bookings and encourage them to apply to attend Luxperience.’
Papas says registration from trade buyers so far show their average bookings are around $40,000 land-only and 13.3 nights average duration. ‘We also ask buyers when they register to give us an indication of what their clients are seeking out. Private tours and unique experiences are at 81%, 76% say food orientated experiences and 61% say nature and adventure.’
She adds that agents attending are often looking towards destination management companies and suppliers to come up with something completely different. ‘For example, one of our DMCs organised a welcome party for a small group on a private island in Sydney Harbour. ‘We also have groups of friends and family looking to charter private yachts and private aircraft. This year one of our exhibitors is the Ahoy Club where people can source super yachts.’
New Zealand customer-facing travel agents are being encouraged to apply for a major scholarship and ‘Bring the Cup home’ under the noses of their Australian counterparts.
This is the second year in a row that New Zealanders have been invited to take part in the Avis Travel Agent Scholarship – an award that has been open to Aussie agents for more than 20 years.
One of the biggest untapped resources available to New Zealand travel industry employers looking to hire is ex-travel employees seeking to rejoin the sector, says travel recruitment specialist Alisa Wilson.
Asking for help, upskilling and networking are essential ingredients for travel brokers, says one of the finalists in the Best Broker category of the TAANZ National Travel Industry Awards (NTIA).
Giving agents and brokers ‘the path of least resistance to achieving their goals and growing their business is a key to being successful as an industry representative, says ‘multi rep’ Mark Richardson.
Mobile technology and the desire for business travellers to have control (and immediacy) over their own arrangements presents both challenges and opportunities for the corporate travel management sector, says Jamie Gray of Gilpin Travel.