The travel agency sector is seeing increased activity when it comes to interest in business sales and acquisitions, according to an Auckland based accountant who specialises in the industry.
Travel agents can turn ‘price driven customers’ into value driven ones, and earn money themselves by being engaged and presenting an experience they would not have thought of themselves, the First Travel Group Conference heard over the weekend.
While customer facing technology plays an important part in the travel business, especially in the corporate sector, the true success of the future is all about touch points with the customer, First Travel Group’s conference at Pullman Auckland heard over the weekend.
Finding out exactly what individual clients want, even when they are travelling with a group, and delivering on it is an essential part of being successful in the luxury sector, according to panellists and speakers at Luxperience in Sydney this week.
The evolution of the trans-Tasman market, including discussion into how the market will evolve now that the Air New Zealand and Virgin Australia partnership has dissolved, will be just one of the topics discussed at the CAPA 2018 New Zealand & Corporate Travel Summit in Auckland on 17 and 18 October.
Travel brokers and ‘mobile’ travel agents, start-ups and other small companies suited to flexible working environments are expected to be among early adopters of a new shared workplace concept being introduced into New Zealand.
An independent survey indicating that many consumers feel it is easier to individualise a trip on the internet than through the trade has prompted a niche wholesaler to change the way it presents its FIT programmes.
- At Travelport’s NDC breakfast, Sofitel... At Travelport’s NDC breakfast, Sofitel...
- Dianne Lamberton, World Travellers; Graeme... Dianne Lamberton, World Travellers; Graeme...
- Mami Hikino (centre), Global Travel... Mami Hikino (centre), Global Travel...
- Roy McDonald, Atlas Travel; Rebecca... Roy McDonald, Atlas Travel; Rebecca...
The New Zealand travel trade was reminded this week that the roll it of the New Distribution Capability (NDC) will be all about incremental growth.
The role of the niche wholesaler is only increasing as consumers become more knowledgeable and the ‘long tail’ of products and experiences continues to grow, according to Eclipse Travel, one of the finalists in the niche wholesaler category of TAANZ NTIA.
Proactive and innovative agents stand to benefit as much as airlines do from increased flexibility that the New Distribution Capability (NDC) will bring to the travel industry, according to a speaker at Travelport Live in Bangkok this week.
Delegates at Travelport Live have been urged to ‘listen to their inner frog’ by one of the speakers.
Blending human service and technology to provide a simple end to end solution is one of the keys (and major challenges) in corporate travel today, says Peter Barlow, managing director of BCD Travel.
Travel agents using Tramada Systems’ travel technology platform, Tramada®, can now engage leisure and corporate customers using Umapped’s interactive, media-rich itineraries that feature personalised offers and content, live updates, two-way messaging, real-time chat, and more.
Conducting four trade famils in the first week of operation illustrates how importantly Emirates regards its early education of travel agents when it comes to its Auckland – Denpasar (Bali) – Dubai service, says the airline’s regional manager New Zealand, Chris Lethbridge.
Remember why you started in the travel industry in the first place – that’s the tip on how to have a strong beginning in the sector from Danielle Scott, customer experience manager with House of Travel.
Scott is a finalist in the Best Young Travel Agency Executive – Retail category of the TAANZ National Travel Industry Awards having first joined HOT in the product team after leaving university in 2016. ‘Sometimes we get so busy being busy we forget that this travel opportunity for our customers could be the highlight of their year and that they get the same excitement to experience a different country and culture that we do. That’s why we do what we do. ‘I think it is good to remember this during every interaction, to ensure we are helping hype the anticipation and the excitement for the customer.’
Scott manages the Voice of Customer programme at House of Travel and much of her time is spent interpreting and utilising customer feedback to help improve the products HOT provides, the systems it utilises and the overall customer experience at House of Travel. ‘The consistent trend with our customers is that their expectation of what constitutes great service continues to rise year on year and their tolerance of substandard service lessens. ‘Since implementing our Voice of Customer programme 18 months ago we have seen significant improvement in what were already exceptionally high NPS (Net Promoter Scores).
Auckland Airport is predicting international passenger growth will continue at a rate of at least 4% per year over the next five years, despite increasing fuel prices, a hotel industry gathering in Auckland heard yesterday.
If the New Distribution Capability is going to ‘take off’ and reach its full potential, it needs to develop from an airline / IATA initiative to a collaborative effort from all sides of the value chain, according to technology company Amadeus.
Viking has announced the launch of free info sessions in Auckland on 3 July 2018 and Christchurch on 5 July 2018. Viking experts will present on the benefits of Viking for both river and ocean cruises. The sessions go for one hour and are held throughout the day and evening in each location. Travel agents are encouraged to attend with their clients and can reserve seating featuring signage with their agency branding, or to increase product knowledge and get the latest Viking news. Visit bit.ly/VikingAuckland for Auckland reservations, bit.ly/VikingChristchurch for Christchurch reservations and agents can reserve seats with agency signage by emailing email@example.com
Restricting visitor numbers (Ibiza) and upping fines for bad behaviour by tourists (Venice) are among strategies introduced at European tourist hotspots in recent years as locals kick back against growing pressure on natural resources and ‘over-tourism’. But at Africa’s Travel Indaba this week, tourism stakeholders were encouraged to ‘think holistically’ about mitigating the industry’s negative impacts and encourage guests to be part of responsible tourism.
A new, low cost hotel capable of accommodating hundreds of visitors a night has opened in Queenstown.
The five story Jucy Snooze, is a 276 bed, pod hotel expected to provide welcome relief from the growing shortage of accommodation in the region.
The record response to an inbound trade event being held in Auckland this week reflects the positive overall state of the industry, organisers say.
More than 120 inbound operator (IBO) senior staff from 52 companies will attend the Regional Tourism New Zealand event at Heritage Auckland’s Grand Tea Room on Wednesday and Thursday.
New Zealand’s cruise future is bright, despite existing challenges, a strong contingent of SKAL Auckland members and guests heard yesterday.
Debbie Summers, executive director of IDNZ and chair of NZ Cruise, says some 350,00 cruise passengers are forecast to arrive in New Zealand in 2018-2019 – a massive jump from 200,000 in the past season. There are expected to be 1000 port calls, up from 791.
Much needed new hotel inventory in New Zealand is being held back by commercial issues around their construction.
This is despite investors and developers keen to take advantage of favourable business conditions, according to one of the country’s leading hospitality and tourism industry consultants.
CLIA’s Plan a Cruise Month will have a name change this year. The October campaign will be renamed Choose Cruise and will have an increased focus on consumer awareness.
This is in line with the organisation developing new consumer promotional material for agents to use throughout the year.
The opening of the Hong Kong – Zhuhai – Macao Bridge expected late this year will make Macao an even more important inclusion and add on to a visit to Hong Kong by Kiwis, according to Richard Froggatt, the New Zealand representative for the Macao Government Tourism Office (MGTO).
The office has a number of initiatives lined up to increase the destination’s profile this year including a media trip on right now and a product managers’ famil in April.
Despite record numbers of Kiwis to Hawaii last year, the destination faces three major challenges for 2018.
According to Roy Morgan research conducted in August-September last year, two top barriers for consumers are Hawaii being too expensive to get to and too expensive to stay.