Hot Topics

SITA: focus on cybersecurity

Thursday, 01 November 2018 22:34

Airport IT spend is planned to rise this year, reaching 5.69% of revenues in 2018, and it’s poised to increase further in 2019, according to the latest SITA annual report.


Tourism talent marketplace

Thursday, 01 November 2018 22:31

A new company dedicated to assisting the NZ tourism industry with its current and future skills and talent shortage is being launched this month.


Orton, Fathom Asia boost commission

Thursday, 25 October 2018 21:43

Orton International and Fathom Asia (part of the Francis Travel Marketing Group of companies) are now offering 11% commission on all tailor-made packages to all their featured destinations.


Merchandise revenue ops

Tuesday, 23 October 2018 23:48

Travel related merchandise provides potential for agents to add to their margins, according to the owner of an online luggage and accessories outlet.

Winter, what’s that?

Tuesday, 23 October 2018 22:40

To sell New Zealand as a year round destination, the tourism industry should avoid the word winter, says Nathan Farmer of Big Picture.


Accentuate difference to AU market

Tuesday, 23 October 2018 22:34

While New Zealand’s distance from many international markets is often a major focus, it is Australia’s proximity that can present its own challenges, the CAPA New Zealand Summit was told.

A Tiger on the Tasman?

Thursday, 18 October 2018 21:00

Industry observers and commentators say it is inevitable that low cost airline Tigerair will be put on trans Tasman routes once the Air New Zealand – Virgin Australia relationship ends later this month.


Hiring young? You’ve got two years

Monday, 15 October 2018 22:09

Attracting young people to work in a business is far easier than keeping them there long, the audience at the TAANZ Summit heard last week.

‘Wellness’ travel style

Thursday, 11 October 2018 21:42

G Adventures has launched a collection of tours dedicated to wellness and adventure featuring trips in 10 destinations.


‘Radical flexibility,’ in the workplace

Thursday, 11 October 2018 21:32

Embrace ‘radical flexibility’ – that was the advice to travel industry leaders at the TAANZ summit this week, in a panel presentation entitled Future of Work.


Community focus in Burma

Monday, 08 October 2018 22:19

A focus on employing locals and supporting communities and environment are a major part of Asia DMC’s activities in Burma, a visitor from the company has been telling New Zealand agents over the past week.


Pied piper approach can pay off for travel agents

Monday, 08 October 2018 22:02

Playing ‘pied piper’ is often a successful strategy for travel agents looking to develop a niche and point of difference, says Aaron Russ, director of Wild Earth Travel.

Interest high in selling and buying travel businesses

Friday, 05 October 2018 01:43

The travel agency sector is seeing increased activity when it comes to interest in business sales and acquisitions, according to an Auckland based accountant who specialises in the industry.


Resorts new agent portal

Monday, 01 October 2018 23:46

World Resorts of Distinction (WRD) has launched an exclusive agent portal as part of its recent rebrand and updated website.


AKL tourism office misses trick

Friday, 28 September 2018 02:03

It was great to see all the winners receive their certificates and trophies at the inaugural Regional Tourism New Zealand Awards on Wednesday night.

Make clients ‘value driven’

Thursday, 27 September 2018 23:54

Travel agents can turn ‘price driven customers’ into value driven ones, and earn money themselves by being engaged and presenting an experience they would not have thought of themselves, the First Travel Group Conference heard over the weekend.


Agents’ extinction exaggerated

Monday, 24 September 2018 21:54

While customer facing technology plays an important part in the travel business, especially in the corporate sector, the true success of the future is all about touch points with the customer, First Travel Group’s conference at Pullman Auckland heard over the weekend.


‘Reduce friction’ for success

Monday, 24 September 2018 20:10

The key to a successful business and weathering the ‘AI storm’ is about reducing as much friction as possible, keynote speaker Nigel Latta told the First Travel Group delegates at their conferences over the weekend.


Influencers a lucrative market

Tuesday, 18 September 2018 02:01

Social media influencers are becoming a lucrative niche for luxury travel agents and signify a new form of corporate travel, says a leading international agent.

Customise and deliver

Monday, 17 September 2018 21:49

Finding out exactly what individual clients want, even when they are travelling with a group, and delivering on it is an essential part of being successful in the luxury sector, according to panellists and speakers at Luxperience in Sydney this week.


Industry gain from CAPA event

Monday, 17 September 2018 20:57

The evolution of the trans-Tasman market, including discussion into how the market will evolve now that the Air New Zealand and Virgin Australia partnership has dissolved, will be just one of the topics discussed at the CAPA 2018 New Zealand & Corporate Travel Summit in Auckland on 17 and 18 October.


Tempo’s big spread

Monday, 17 September 2018 19:24

A dedicated Latin America brochure, a return to form by Middle Eastern destinations and new personalised experiences in UK – Europe are among the highlights of Tempo Holidays’ new brochure release.


Co-working space for industry

Thursday, 13 September 2018 23:27

Travel brokers and ‘mobile’ travel agents, start-ups and other small companies suited to flexible working environments are expected to be among early adopters of a new shared workplace concept being introduced into New Zealand.


Visa checking offers ops

Thursday, 13 September 2018 22:24

A new programme V-Check gives new opportunities to travel agents, says Luke Crawford, Australia and New Zealand manager with thevisamachine.


Solo tours in demand

Monday, 10 September 2018 23:21

The popularity of solo tours has encouraged Total Holiday Options (THO) to increase these itineraries in its latest brochure, available now.

TAANZ: ‘Positive year’

Monday, 10 September 2018 21:43

The past year has been ‘challenging and eventful’ for many reasons but has also been one of positive growth, Travel Agents’ Association of New Zealand (TAANZ) chairman Andrew Bowman reported at the organisation’s AGM last Friday.

‘Midlife Amazers’

Friday, 07 September 2018 00:13

Travel agents who take a specialised approach to soft adventure are reaping the rewards, according to Adventure World managing director Neil Rodgers.

Share to boost business

Tuesday, 04 September 2018 23:06

Travel agents have been urged to embrace ‘shared story telling’ as a key part of their marketing on social media.

A$40K scholarship

Monday, 27 August 2018 22:26

New Zealand travel agency leaders are being urged to encourage their team members to apply for a major industry scholarship that until now has been the domain of Australians.

travel&co plans incentives

Monday, 20 August 2018 22:12

travel&co has a renewed focus on connecting with agents to encourage them to learn more about the company’s range of active travel holidays and the opportunity to book more business.

Fighting perception that web is more flexible than trade

Monday, 20 August 2018 21:33

An independent survey indicating that many consumers feel it is easier to individualise a trip on the internet than through the trade has prompted a niche wholesaler to change the way it presents its FIT programmes.

Sustainability sells

Thursday, 09 August 2018 22:57

Dhonk crafts centre in North India is turning the tide on tiger poaching and helping the community at the same time.

Challenging holiday home rates

Thursday, 09 August 2018 22:47

Bachcare says it has advice that there is a legal basis for challenging the Auckland Council’s decision to hit holiday homes with business and targeted rates.

Future proofing the industry

Monday, 06 August 2018 21:57

The annual Tourism Conference hosted by the Tourism Export Council of New Zealand (TECNZ) is another sold-out event this year.

Consistent experience key

Thursday, 02 August 2018 22:56

Ensuring the same high level of service throughout dealings with clients (and trade) is a key to success for Globus Family of Brands, says New Zealand manager Troy Ackerman.

Niche wholesalers’ role ‘increasingly important’

Thursday, 02 August 2018 22:37

The role of the niche wholesaler is only increasing as consumers become more knowledgeable and the ‘long tail’ of products and experiences continues to grow, according to Eclipse Travel, one of the finalists in the niche wholesaler category of TAANZ NTIA.

UK's ‘One Too Many’ campaign

Monday, 30 July 2018 22:00

The aviation industry, along with travel retailers and airports, is launching a campaign in the United Kingdom to raise the awareness of irresponsible drinking while travelling.

Sending soap to hands in need

Thursday, 19 July 2018 22:19

Scenic Hotel Group has partnered with not-for-profit organisation, Soap Aid to recycle and redistribute soap.

Agents reap benefits of educational tourism

Thursday, 12 July 2018 20:47

Travel agents are increasingly gaining business from school trips and educational tours, according to one of the leading operators in the sector.

Proactive agents can ‘gain advantages’ through NDC

Friday, 06 July 2018 00:57

Proactive and innovative agents stand to benefit as much as airlines do from increased flexibility that the New Distribution Capability (NDC) will bring to the travel industry, according to a speaker at Travelport Live in Bangkok this week.

‘Listen to your inner frog’

Friday, 06 July 2018 00:36

Delegates at Travelport Live have been urged to ‘listen to their inner frog’ by one of the speakers.

Technology with human element: Getting blend right

Tuesday, 03 July 2018 00:56

Blending human service and technology to provide a simple end to end solution is one of the keys (and major challenges) in corporate travel today, says Peter Barlow, managing director of BCD Travel.

School of thought

Friday, 29 June 2018 01:14

A travel broker who deals mainly with schools, Fiona Atkinson says listening to clients to understand exactly what they want out of a trip is one of the most important aspects of the business.

Seniors, solo women hit the go button

Thursday, 28 June 2018 22:32

A growing trend towards ‘senior gap years’ and other experiential travel by baby boomers provides opportunities for agents, according to a report released in New Zealand yesterday.

Add offline value

Monday, 25 June 2018 22:19

Add value that can’t be found online - always keep up to date with current trends – including hot destinations.

Tramada Systems, Umapped integration

Thursday, 21 June 2018 23:19

Travel agents using Tramada Systems’ travel technology platform, Tramada®, can now engage leisure and corporate customers using Umapped’s interactive, media-rich itineraries that feature personalised offers and content, live updates, two-way messaging, real-time chat, and more.

Emirates quick to get agents up on Bali famils

Tuesday, 19 June 2018 00:32

Conducting four trade famils in the first week of operation illustrates how importantly Emirates regards its early education of travel agents when it comes to its Auckland – Denpasar (Bali) – Dubai service, says the airline’s regional manager New Zealand, Chris Lethbridge.

Remember why we do this, says exec finalist

Thursday, 14 June 2018 23:11

Remember why you started in the travel industry in the first place – that’s the tip on how to have a strong beginning in the sector from Danielle Scott, customer experience manager with House of Travel.


Scott is a finalist in the Best Young Travel Agency Executive – Retail category of the TAANZ National Travel Industry Awards having first joined HOT in the product team after leaving university in 2016. ‘Sometimes we get so busy being busy we forget that this travel opportunity for our customers could be the highlight of their year and that they get the same excitement to experience a different country and culture that we do. That’s why we do what we do. ‘I think it is good to remember this during every interaction, to ensure we are helping hype the anticipation and the excitement for the customer.’


Scott manages the Voice of Customer programme at House of Travel and much of her time is spent interpreting and utilising customer feedback to help improve the products HOT provides, the systems it utilises and the overall customer experience at House of Travel. ‘The consistent trend with our customers is that their expectation of what constitutes great service continues to rise year on year and their tolerance of substandard service lessens. ‘Since implementing our Voice of Customer programme 18 months ago we have seen significant improvement in what were already exceptionally high NPS (Net Promoter Scores).

AKL predicts growth despite fuel price rises

Thursday, 14 June 2018 22:37

Auckland Airport is predicting international passenger growth will continue at a rate of at least 4% per year over the next five years, despite increasing fuel prices, a hotel industry gathering in Auckland heard yesterday.

Collab key to NDC’s successful future

Monday, 11 June 2018 23:21

If the New Distribution Capability is going to ‘take off’ and reach its full potential, it needs to develop from an airline / IATA initiative to a collaborative effort from all sides of the value chain, according to technology company Amadeus.

The Travel Corporation gets tough on plastic

Tuesday, 05 June 2018 22:41

The Travel Corporation’s New Zealand offce is well on the way to becoming plastic free, just as the global company has announced that it will phase out all single-use plastics over the next five years.

Register for Viking sessions

Thursday, 24 May 2018 22:19

Viking has announced the launch of free info sessions in Auckland on 3 July 2018 and Christchurch on 5 July 2018. Viking experts will present on the benefits of Viking for both river and ocean cruises. The sessions go for one hour and are held throughout the day and evening in each location. Travel agents are encouraged to attend with their clients and can reserve seating featuring signage with their agency branding, or to increase product knowledge and get the latest Viking news. Visit for Auckland reservations, for Christchurch reservations and agents can reserve seats with agency signage by emailing

Mitigating travel’s ‘negatives’

Thursday, 10 May 2018 22:24

Restricting visitor numbers (Ibiza) and upping fines for bad behaviour by tourists (Venice) are among strategies introduced at European tourist hotspots in recent years as locals kick back against growing pressure on natural resources and ‘over-tourism’. But at Africa’s Travel Indaba this week, tourism stakeholders were encouraged to ‘think holistically’ about mitigating the industry’s negative impacts and encourage guests to be part of responsible tourism.