Hot Topics

‘Time for a dose of realism’

Thursday, 04 April 2019 23:40

New Zealand’s tourism planning has in part been based on inaccurate and unreliable forecasting and it is now time for a dose of realism, a hotel conference in Auckland heard this week.

Declutter the internet

Wednesday, 03 April 2019 23:43

Embracing the research that clients do online but the taking the core information and ‘decluttering it’ to make a tailored experience is a major key to success for the modern day travel designer, according to a double TAANZ National Travel Industry Awards winner.

‘Make it fun’ advice for agents

Tuesday, 26 March 2019 20:57

Making customers feel like they are on holiday as soon as they walk in the shop is part of the formula to keep loyal clients, says an industry stalwart who retires this week after 50 years in travel.

Embrace cloud connectivity

Monday, 18 March 2019 23:03

Travel management companies, plus hospitality and transport providers, have been urged to embrace cloud-based apps and recognise how essential connectivity has become for corporate travellers.

New brand fills need

Friday, 08 March 2019 21:12

The growth and development of modern luxury, plus identifying a need to service the sector in a dedicated way, are key reasons for the formation of Our Luxe, according to creator of the Our World sub-brand Lindy Christian.

Solo female travel

Friday, 08 March 2019 17:18

Women traveling solo continue to present huge opportunities to the travel trade, according to Caryn Young, head of operations at Adventure World in New Zealand.

Feel The Pulse...

Friday, 08 March 2019 01:27

New Caledonia has launched a new microsite showcasing its adventure, cultural and foodie experiences.

Career coaching for potential

Tuesday, 05 March 2019 02:06

By Belinda Peddie, TMS Talent

Career coaching, is not just another fancy buzz word. In reality it’s something that could give tourism and travel professionals the edge needed to take their career to the next level, according to the Auckland-based recruitment team manager at a leading staffing agency.
‘More travel and hospitality professionals could benefit from career coaching,’ says Belinda Peddie, of TMS Talent. ‘Maximising your career potential is not just about the number of years you have accumulated, but it’s also about what strategic career moves you have made, and the skills you have acquired along the way. Not everyone knows where they are heading in their career; guidance from a professional can help you advance into a new career/role, develop new skills, and or, achieve a salary increase.
‘A Career Coach helps by asking those thought provoking questions; they challenge you to think outside of the square and are able to help you examine your ability and discover your true potential; in other words: are you happy in your current role? Are you still learning? What are you doing to reach your career goals?
'Essentially, a Career Coach helps you to get outside your comfort zone and identify your transferrable skills and strengths, inspiring and empowering you to take action.
‘Of the candidates we see, those who have had some form of career coaching or mentoring, are far clearer on the roles they wish to pursue and, present much more confidently to potential employers. Having your career goals defined and spending time each week developing your personal brand, as well as industry and client networks, makes you far more valuable to future employers.
‘So, how do you get you and your CV noticed i.e. where the job ‘finds’ you and it’s not you searching for a job?’
email: belinda@tmstalent.com or telephone +64 21 912 776 

Asia travel – it’s in the DNA

Monday, 18 February 2019 22:44

Group travel to Asia is continuing to be strong out of New Zealand, driven particularly by Indonesia / Bali programmes, according to a leisure and incentive destination management company that held a trade function at White and Wongs, Auckland last week.

Bouyant market to sell travel business

Tuesday, 12 February 2019 05:19

Travel business owners who have put in the hard yards are being rewarded with good prices when selling in the current market, according to an Auckland based accountant who specialises in the industry.
Paul Davies of TA Accounting Limited says there is a lot of buying, selling and merging activity going on right now and a number of travel business owners are taking advantage.
‘Businesses where owners have been working on them for a few years and are profitable are commanding a good price,’ he says.

Consultants ‘hot property’

Tuesday, 12 February 2019 04:43

Now is an ideal time for people to consider a career move into travel consulting, as well as for existing travel consultants to look for new opportunities, according to the head of a leading travel and hospitality recruitment agency.
John Terry, group managing director TMS Talent, says the New Zealand travel job scene is a ‘candidate short market’ right across the country.

Profitable travel businesses...

Monday, 28 January 2019 22:43

Travel business owners who have put in the hard yards are being rewarded with good prices when selling in the current market, according to an Auckland based accountant who specialises in the industry.

Tell your story

Monday, 26 November 2018 21:47

Brokers who effectively tell their story and highlight their points of difference will reap the rewards in business, delegates at a major conference in Taupo were told over the weekend.

 

SITA: focus on cybersecurity

Thursday, 01 November 2018 22:34

Airport IT spend is planned to rise this year, reaching 5.69% of revenues in 2018, and it’s poised to increase further in 2019, according to the latest SITA annual report.

 

Tourism talent marketplace

Thursday, 01 November 2018 22:31

A new company dedicated to assisting the NZ tourism industry with its current and future skills and talent shortage is being launched this month.

 

Orton, Fathom Asia boost commission

Thursday, 25 October 2018 21:43

Orton International and Fathom Asia (part of the Francis Travel Marketing Group of companies) are now offering 11% commission on all tailor-made packages to all their featured destinations.

 

Merchandise revenue ops

Tuesday, 23 October 2018 23:48

Travel related merchandise provides potential for agents to add to their margins, according to the owner of an online luggage and accessories outlet.

Winter, what’s that?

Tuesday, 23 October 2018 22:40

To sell New Zealand as a year round destination, the tourism industry should avoid the word winter, says Nathan Farmer of Big Picture.

 

Accentuate difference to AU market

Tuesday, 23 October 2018 22:34

While New Zealand’s distance from many international markets is often a major focus, it is Australia’s proximity that can present its own challenges, the CAPA New Zealand Summit was told.

A Tiger on the Tasman?

Thursday, 18 October 2018 21:00

Industry observers and commentators say it is inevitable that low cost airline Tigerair will be put on trans Tasman routes once the Air New Zealand – Virgin Australia relationship ends later this month.

 

Hiring young? You’ve got two years

Monday, 15 October 2018 22:09

Attracting young people to work in a business is far easier than keeping them there long, the audience at the TAANZ Summit heard last week.

‘Wellness’ travel style

Thursday, 11 October 2018 21:42

G Adventures has launched a collection of tours dedicated to wellness and adventure featuring trips in 10 destinations.

 

‘Radical flexibility,’ in the workplace

Thursday, 11 October 2018 21:32

Embrace ‘radical flexibility’ – that was the advice to travel industry leaders at the TAANZ summit this week, in a panel presentation entitled Future of Work.

 

Community focus in Burma

Monday, 08 October 2018 22:19

A focus on employing locals and supporting communities and environment are a major part of Asia DMC’s activities in Burma, a visitor from the company has been telling New Zealand agents over the past week.

 

Pied piper approach can pay off for travel agents

Monday, 08 October 2018 22:02

Playing ‘pied piper’ is often a successful strategy for travel agents looking to develop a niche and point of difference, says Aaron Russ, director of Wild Earth Travel.

Interest high in selling and buying travel businesses

Friday, 05 October 2018 01:43

The travel agency sector is seeing increased activity when it comes to interest in business sales and acquisitions, according to an Auckland based accountant who specialises in the industry.

 

Resorts new agent portal

Monday, 01 October 2018 23:46

World Resorts of Distinction (WRD) has launched an exclusive agent portal as part of its recent rebrand and updated website.

 

AKL tourism office misses trick

Friday, 28 September 2018 02:03

It was great to see all the winners receive their certificates and trophies at the inaugural Regional Tourism New Zealand Awards on Wednesday night.

Make clients ‘value driven’

Thursday, 27 September 2018 23:54

Travel agents can turn ‘price driven customers’ into value driven ones, and earn money themselves by being engaged and presenting an experience they would not have thought of themselves, the First Travel Group Conference heard over the weekend.

 

Agents’ extinction exaggerated

Monday, 24 September 2018 21:54

While customer facing technology plays an important part in the travel business, especially in the corporate sector, the true success of the future is all about touch points with the customer, First Travel Group’s conference at Pullman Auckland heard over the weekend.

 

‘Reduce friction’ for success

Monday, 24 September 2018 20:10

The key to a successful business and weathering the ‘AI storm’ is about reducing as much friction as possible, keynote speaker Nigel Latta told the First Travel Group delegates at their conferences over the weekend.

 

Influencers a lucrative market

Tuesday, 18 September 2018 02:01

Social media influencers are becoming a lucrative niche for luxury travel agents and signify a new form of corporate travel, says a leading international agent.

Customise and deliver

Monday, 17 September 2018 21:49

Finding out exactly what individual clients want, even when they are travelling with a group, and delivering on it is an essential part of being successful in the luxury sector, according to panellists and speakers at Luxperience in Sydney this week.

 

Industry gain from CAPA event

Monday, 17 September 2018 20:57

The evolution of the trans-Tasman market, including discussion into how the market will evolve now that the Air New Zealand and Virgin Australia partnership has dissolved, will be just one of the topics discussed at the CAPA 2018 New Zealand & Corporate Travel Summit in Auckland on 17 and 18 October.

 

Tempo’s big spread

Monday, 17 September 2018 19:24

A dedicated Latin America brochure, a return to form by Middle Eastern destinations and new personalised experiences in UK – Europe are among the highlights of Tempo Holidays’ new brochure release.

 

Co-working space for industry

Thursday, 13 September 2018 23:27

Travel brokers and ‘mobile’ travel agents, start-ups and other small companies suited to flexible working environments are expected to be among early adopters of a new shared workplace concept being introduced into New Zealand.

 

Visa checking offers ops

Thursday, 13 September 2018 22:24

A new programme V-Check gives new opportunities to travel agents, says Luke Crawford, Australia and New Zealand manager with thevisamachine.

 

Solo tours in demand

Monday, 10 September 2018 23:21

The popularity of solo tours has encouraged Total Holiday Options (THO) to increase these itineraries in its latest brochure, available now.

TAANZ: ‘Positive year’

Monday, 10 September 2018 21:43

The past year has been ‘challenging and eventful’ for many reasons but has also been one of positive growth, Travel Agents’ Association of New Zealand (TAANZ) chairman Andrew Bowman reported at the organisation’s AGM last Friday.

‘Midlife Amazers’

Friday, 07 September 2018 00:13

Travel agents who take a specialised approach to soft adventure are reaping the rewards, according to Adventure World managing director Neil Rodgers.

Share to boost business

Tuesday, 04 September 2018 23:06

Travel agents have been urged to embrace ‘shared story telling’ as a key part of their marketing on social media.

A$40K scholarship

Monday, 27 August 2018 22:26

New Zealand travel agency leaders are being urged to encourage their team members to apply for a major industry scholarship that until now has been the domain of Australians.

travel&co plans incentives

Monday, 20 August 2018 22:12

travel&co has a renewed focus on connecting with agents to encourage them to learn more about the company’s range of active travel holidays and the opportunity to book more business.

Fighting perception that web is more flexible than trade

Monday, 20 August 2018 21:33

An independent survey indicating that many consumers feel it is easier to individualise a trip on the internet than through the trade has prompted a niche wholesaler to change the way it presents its FIT programmes.

Sustainability sells

Thursday, 09 August 2018 22:57

Dhonk crafts centre in North India is turning the tide on tiger poaching and helping the community at the same time.

Challenging holiday home rates

Thursday, 09 August 2018 22:47

Bachcare says it has advice that there is a legal basis for challenging the Auckland Council’s decision to hit holiday homes with business and targeted rates.

Future proofing the industry

Monday, 06 August 2018 21:57

The annual Tourism Conference hosted by the Tourism Export Council of New Zealand (TECNZ) is another sold-out event this year.

Consistent experience key

Thursday, 02 August 2018 22:56

Ensuring the same high level of service throughout dealings with clients (and trade) is a key to success for Globus Family of Brands, says New Zealand manager Troy Ackerman.

Niche wholesalers’ role ‘increasingly important’

Thursday, 02 August 2018 22:37

The role of the niche wholesaler is only increasing as consumers become more knowledgeable and the ‘long tail’ of products and experiences continues to grow, according to Eclipse Travel, one of the finalists in the niche wholesaler category of TAANZ NTIA.

UK's ‘One Too Many’ campaign

Monday, 30 July 2018 22:00

The aviation industry, along with travel retailers and airports, is launching a campaign in the United Kingdom to raise the awareness of irresponsible drinking while travelling.

Sending soap to hands in need

Thursday, 19 July 2018 22:19

Scenic Hotel Group has partnered with not-for-profit organisation, Soap Aid to recycle and redistribute soap.

Agents reap benefits of educational tourism

Thursday, 12 July 2018 20:47

Travel agents are increasingly gaining business from school trips and educational tours, according to one of the leading operators in the sector.

Proactive agents can ‘gain advantages’ through NDC

Friday, 06 July 2018 00:57

Proactive and innovative agents stand to benefit as much as airlines do from increased flexibility that the New Distribution Capability (NDC) will bring to the travel industry, according to a speaker at Travelport Live in Bangkok this week.

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