Hot Topics

SIA's Book the Cook hits AKL

Thursday, 12 October 2017 20:25

One year in the making, Singapore Airlines’ Book the Cook service is winging its way to Auckland, with LSG Sky Chefs curating and producing the vision.
Book the Cook gives First Class, Business Class and Premium Economy guests leaving Auckland the opportunity to book a main course from a curated fine dining menu, up to 48 hours before flying with the airline.
Already available at 17 other ports for First Class, 23 ports in Business Class and 19 ports for Premium Economy, Auckland’s menu is available for departures starting 30 October – the same date that the airline’s A380 comes back into rotation.

Incentives the new leisure?

Thursday, 08 June 2017 22:36

Travellers who engage a travel agent now are often seeking something more akin to an ‘incentive travel’ experience than simply an off the shelf product, says Penny Henderson of special interest travel company Pack Ya Bags.
Traditionally incentives have been the domain of corporates who set targets and then have inspiring programmes devised for the people who achieve those goals. The recipients tend to feel short changed if they feel they could have easily devised and purchased the travel products themselves.

Marriott on a mission in NZ

Tuesday, 18 April 2017 22:09

One of the largest hotel trade expos to happen in New Zealand will take place late May, when the Marriott International Global Sales Mission is held at the Maritime Room in Auckland.
Travel retailers and brokers are welcome to attend, as are professional conference and incentive organisers, wholesalers and corporate travel agents/travel management companies.The Mission is the first time Marriott has brought its showcase to these shores and encompasses what used to be known as the Starwood Expo.

True cost of SA visa debacle

Tuesday, 14 March 2017 00:22

The South African visa situation has already caused leading incentive operator Dragonfly Africa to lose a big booking out of the New Zealand market, and the effects are ongoing.
Yolanda Woeke-Jacobs, director sales and marketing with Dragonfly, says the company lost a booking of 400 people through an incentive company in New Zealand because the extra cost and time involved in fronting up at an office for a visa made the trip uneconomic and impractical. The trip was worth about 10 million rand (more than NZ$1million) to the South African economy, not counting airfares.

HoT against animal cruelty

Wednesday, 08 March 2017 02:07

House of Travel this month signed World Animal Protection’s elephant-friendly tourism pledge, committing not to sell, offer or promote venues or activities involving elephant rides and shows.
House of Travel marketing director Ken Freer says tourists often want to experience wild animals when on holiday,  especially in places such as Asia and Africa, but sometimes don’t realise the animals can suffer hidden cruelty so they can interact with people.

Emirates drops two flights

Thursday, 12 October 2017 03:47

From March 2018, Emirates will stop flying from Melbourne and Brisbane to Auckland and instead focus on its non-stop Auckland-Dubai service. 

Emirates will retain its existing daily A380 flights from Dubai to Christchurch via Sydney, and the airline is also evaluating potential new direct services between New Zealand and Dubai.

At the same time, to provide greater choice across the Tasman, Qantas will increase the frequency of its services between the two countries, adding seven new return

Air NZ reveals inflight WiFi move

Tuesday, 10 October 2017 00:40

Air New Zealand has started trialling its new Inflight Wi-Fi service on one of its long-haul Boeing 777-300 aircraft.
 
The airline is rolling out Wi-Fi capability across its international jet fleet, beginning with the 777-300 fleet. 

Reinvest GST, take from tourism

Thursday, 05 October 2017 19:10

A call for the single biggest beneficiary of tourism to reinvest in the product was made yesterday by Tourism Industry Aotearoa boss Chris Roberts.
Speaking at SKAL Auckland’s monthly luncheon, Roberts said the government had increased its GST take by $500m a year, from $700m to $1.2b, since the tourism boom began around four years ago.

VR no travel replacement

Tuesday, 03 October 2017 03:18

Virtual reality will become an increasingly important sales tool for travel professionals and is also likely to add to the travel experience – but won’t stop people from actually going places.

That’s the view of Russell Craig, national technology officer, Microsoft New Zealand.

‘I see the two as being both / and, rather than either/ or.’

Diverse results on big night

Saturday, 30 September 2017 23:43

The 2017 TAANZ National Travel Industry Awards produced probably the most even spread of winners in the event’s history, with variation and new winners thrown into the mix.
A notable trend was a steady early call-out of helloworld names – GO Holidays as best wholesaler; Janine Mallon, The Travel Brokers as best broker; Rebekah Hensman of helloworld 5 Mile taking out best rookie of the year; Michelle Malcolm, helloworld North Harbour named best travel agency manager – retail; and helloworld Blenheim, Rolleston, Wanganui being called up as best brand retail – multi location.

The TAANZ tick and more

Thursday, 28 September 2017 21:03

The Travel Agents’ Association New Zealand (TAANZ) says its new consumer proposition and a ‘suite of assets’ promoting the benefits of using a TAANZ travel agent are now available for members.

This includes the new look logo and a ‘Five Reasons to Choose a TAANZ Accredited Travel Agent’ chart which can be easily integrated into agents’ own websites.

First Travel Group’s Margaret Spiro, who was on a spacial marketing group for the project, says the aim was to modernise the logo and the message and make TAANZ more credible to the consumer.

Trade messages lead to high client satisfaction

Thursday, 21 September 2017 21:40

Higher than ever repeat and satisfaction rates from The Travel Corporation clients is due to a large degree to the trade’s knowledge and understanding of the company’s offerings, guests at a function in Auckland heard this week.
‘The messaging in 2017 and into 2018 means that your clients are prepared for the experience they are going to have,’ Scott Cleaver, general manager sales at The Travel Corporation told the gathered agents at Crave Café during the Fiesta event. Cleaver says the event, and similar functions around the country, are about saying thank you to the trade – particularly from the Trafalgar, Contiki and Insight brands. He says that while sharp airfare deals have helped drive sales to Europe in general, the trend has also meant that yields get ‘more challenging’, leading to a higher propensity to sell land content.

Viva updates agents on Mexico

Thursday, 21 September 2017 06:15

Viva Expeditions reports that all of its local guides, and our friends and family in Mexico are safe and well and the company is sending its thoughts and condolences to the people who have been impacted. 

Thronies unite

Friday, 15 September 2017 00:42

Fans of Game of Thrones will have the opportunity to meet a Knight of the Kingsguard and a member of the Night’s Watch at the Winterfell Festival on 24 September.

Awards finalists give tips for success, thoughts on trends

Tuesday, 12 September 2017 21:18

Keep your knowledge up, keep training and keep visiting new destinations. That’s one of the tips for success from Samantha Johnston of YOU Travel Taupo.

Intrepid's new food tours in Middle East

Tuesday, 05 September 2017 22:16

Intrepid Travel now offers food adventures in more than 25 countries including two new foodie tours in the Middle East in 2018. The new Real Food Adventures brochure, out now, offers authentic, local food experiences across Europe, Asia, the Americas, the subcontinent and the Middle East with more than 30 itineraries.

Niche travel: trade shows

Sunday, 03 September 2017 06:14

Possibly no other agent in New Zealand knows more about Germany in general and (almost certainly) German trade shows than Robert Laing, owner of Messe Reps.
Laing has actually been dealing with trade shows since 1989, when he worked with Jetsave and later White Heron Express. He started Messe Reps in 1996 and says trade fairs in Germany are still big business and still well attended by companies in New Zealand.

New for Great Train Journeys

Friday, 25 August 2017 02:39

A Grand Train Tour of Switzerland is a key feature of the 2018 Great Train Journeys brochure,

Flight Centre acquires...

Monday, 31 July 2017 21:43

Flight Centre Travel Group (FLT) will acquire two high profile New Zealand travel businesses. One is Travel Managers Group (TMG), a predominantly leisure-focused group that provides systems and support services to a network of more than 180 individual brokers. TMG also operates a 22-shop franchise network, which includes 12 TravelSmart shops and 10 non-branded stores. The other is Executive Travel Group (ETG), New Zealand’s largest independent corporate travel management company.

Upbeat Libeau hails helloworld’s progress

Monday, 31 July 2017 21:38

New stores, new technology and nationwide brand recognition are all indicators of the huge progress being made by helloworld, just over a year since the company launched across New Zealand. At the helloworld gala awards, in Christchurch on Saturday night, general manager marketing, David Libeau, was in an upbeat mood.

Don’t forget us, say independent agents

Monday, 31 July 2017 21:27

A number of independent agents at the Global Travel Network (GTN) Conference over the weekend say they often feel like they are on the ‘periphery’ of the travel industry and forgotten about by suppliers – both air and land. They cited the chance to catch up with 24 airlines, tour operators, cruise companies and other suppliers under one roof as the key reason to attend the conference at Rydges Rotorua.

Food travel – more opportunities to come

Thursday, 27 July 2017 23:10

Foodie travel has found its place over the past couple of years, but there is more growth to come, according to a small but diverse group of tourist offices and tour companies at The Auckland Food Show this week. Intrepid is showing off its Food Worldwide Adventures brochure and hosting a competition for show visitors to win a trip up to the value of $3000. Intrepid assistant manager Charlotte Randell says the company’s food tours are a big hit and the range on offer has steadily grown. New food adventure destinations include South Korea and Israel.

Being aware of duty of care

Tuesday, 25 July 2017 01:20

Recent research from Concur claims that many companies are unaware they have a legal obligation to fulfil their duty of care responsibilities for travelling employees.

However, Paul Halford, marketing manager at Orbit World Travel, says that’s not quite the case anymore.

‘Across the Orbit business, we have a large number of clients – small, medium, large, private, and public. What we see on a day-to-day basis is that employers are definitely aware that they have an obligation, especially over the last 12 months or so,’ he says.

‘Skills crisis starts in schools – Teachers need more support’

Tuesday, 25 July 2017 00:56

The skills crisis in New Zealand’s tourism and travel starts in secondary schools, where both teachers and students in the topics are often looked down upon by their peers, says a leading educator in the sector.

Megan Roberts, tourism work integrated learning leader and industry liaison and senior lecturer at School of Hospitality and Tourism Auckland University of Technology (AUT) says the issue urgently needs leadership.

“The situation in secondary schools needs a real shake-up,’ says Roberts. ‘Tourism and hospitality are often seen as the options for less academic students.

Agents ‘at risk’ says poll – but speakers say there’s life yet

Friday, 21 July 2017 03:38

More than 40% of the audience at a recent travel conference felt that travel agencies and travel management companies are most at risk from the various changes taking place in the industry now.
Another 30.7% of the audience at the Travelport LIVE conference in Sydney felt that everyone in the sector was at risk, while 9.9% felt GDS and technology providers had the most to fear. Airlines came in at 7.7%.
The survey came during a panel discussion on the distribution landscape, when moderator Peter Harbison, executive chairman of CAPA (Centre for Aviation) identified consumer empowerment and big data players as the

Mondo seeks brokers and independents to join group

Thursday, 20 July 2017 03:23

Mondo Travel is looking for brokers and independent agents who want to represent the company in key regions of New Zealand.

Mondo CEO, Tony Terrill, says agents who would like to carry the Mondo logo and gain from the benefits the company brings could potentially take up the option of being fully Mondo branded.

First and All Blacks Tours partner

Tuesday, 18 July 2017 04:34
All Blacks Tours (ABT) and the First Travel Group (FTG) have announced the signing of a strategic partnership agreement between the two parties. All Blacks Tours General Manager, David Caldwell, says the new partnership will further enable All Blacks Tours to promote official All Blacks supporters travel throughout the country, utilising the extensive network provided by the First Travel Group’s members.

Crisis point for service industry

Tuesday, 18 July 2017 02:55

There’s a skill shortage looming in the service industry that’s going to affect all New Zealanders, across all regions, and visitors to our country. That’s the bold claim of Dean Minchington, ServiceIQ CEO, who says there is a very real crisis around the corner. ‘It puts our successful service sectors at risk, and unless things change soon, New Zealand will be worse for it,’ he says. It’s a shortage of skilled labour needed to fill around 200,000 jobs that will be opening in the next two and a half years, according to the latest At Your Service Aotearoa economic report.

Mobile product to assist agents, says Travelport

Monday, 17 July 2017 06:00

Travelport has released Travelport Trip Assist in Asia Pacific. The new mobile product is designed for travel agents and is being showcased at the company’s annual APAC customer conference event, Travelport LIVE, in Sydney this week. Travelport says it is projected that in 2017, 50% of global mobile travel sales will originate in Asia Pacific. Trip Assist will help agencies by providing advanced mobile travel capabilities such as flexible itinerary management, real time communications and day of travel assistance.

Guaranteed to go – WJ releases Journeys 2018

Tuesday, 11 July 2017 11:11

World Journeys has just released Journeys 2018, its range of small group journeys to destinations around the globe.

Director Ange Pirie points out that all departures are guaranteed to go, with a maximum of 18 guests and minimum number.

In addition, all tours are guaranteed to be fully hosted from New Zealand.

‘This is so important – agents can book their clients on a tour in full condence with the knowledge that it will depart,’ says Pirie.

NZ Biz travel continues to rise says FCM

Monday, 03 July 2017 23:45

The FCM Travel Solutions NZ Spotlight on Business Travel Trends 2017 report shows business travel continues to rise, despite technology such as Skype for Business and WebEx. This reinforces International Air Transport Association (IATA) full-year global passenger traffic results for 2016 showing demand lifting 6% over 2015, with the Asia Pacific region demand growing by 8%. Some 95% of FCM Travel Solutions clients when surveyed said they will be continuing to spend the same, if not more on international travel.

Tourism identity seeks new opportunities

Monday, 03 July 2017 22:47

An environmental border levy and a reinstated Ministry of Tourism are major ‘wish list’ items for outgoing TEC chief executive, Lesley Immink. After six years at the helm of TEC (formerly ITOC) Immink has resigned to stand for the Opportunities Party at this year’s General Election. ‘An environmental levy at the border is a simple solution which has minimal impact on international visitors, captures everyone and would provide immediate returns to communities via a contestable fund,’ she says. Immink also believes the profile of tourism was greater when the industry had its own Ministry, which was disestablished in 2010. ‘When we have no Ministry the communication is disjointed, both internally amongst ourselves and externally to the public and media. I don’t understand why we are so accepting of this.’

‘Bleisure’ a bonus for agents

Tuesday, 27 June 2017 23:41

Promoting and selling leisure travel as an add on to business trips has become a way for agents to add real value for corporate clients, according to trade spokespeople.
Nick Queale, general manager corporate with Flight Centre New Zealand, says that what is referred to as ‘bleisure’ has become an important way for companies to promote rest and relaxation to their travellers.
‘The clients themselves are looking for experiences, that’s becoming such an important component of personal lives – especially for millennials.

Skal CHC charity event

Tuesday, 20 June 2017 01:55

Skal International Christchurch is hosting it’s first charity event for Māia Health Foundation.
Taking place on Bastille Day this Mid Winter Charity Dine and Dance will have a touch of the red, white and blue.
Christchurch Club president, Bruce Garrett says the club felt it was time to have a fun evening of wining, dining and dancing.

Fitness doesn't stop

Thursday, 15 June 2017 05:40

Agents with fitness-mad clients looking for the ultimate adventure challenge should take a look at Xplorer, a Hawaii-based fitness challenge operator that provides multi-day adventure tours on Oahu.

The operator launched around a year ago to meet the demand for fitness-inspired experiences.

Speaking at the Experience Aloha Business Exchange, Xplorer CEO and founder Denise Albano says the all-inclusive tours provide participants with an experience the average tourist might not get to have.

Sheraton Kona’s new look

Thursday, 15 June 2017 05:38

Hawaii's Sheraton Kona Resort will invest more than two million dollars in the property as part of a renovation set for 2018.

The renovation will focus on room refurbs and upgrading the Rays in the Bay restaurant to cash in on the resort's big drawcard - the manta rays that swim up to the property at night.

Self famils in Saigon and Buenos Aires

Thursday, 15 June 2017 05:27

Adventure World and Air New Zealand have launched new travel agent self-famil packages for Buenos Aires and Saigon.

Trade explore Vietnam for four nights for $1180 per person plus taxes for agents and one companion, including return flights Auckland to Saigon with Air New Zealand, four nights’ accommodation at the four-star Grand Hotel, return airport transfers with an English-speaking guide, private half-day city tour and Cu Chi tunnels tour.

Or agents can visit Buenos Aires for $1291 per person plus taxes for themselves and a companion, including return flights Auckland to Buenos Aires with Air New Zealand, four nights’ accommodation at the four-star Intersur Recoleta hotel, return airport transfers, half-day city tour and La Ventana tango dinner and show.

Broker's success

Monday, 12 June 2017 23:47

The ability to become a problem solver in a specific area is one key to success for the modern travel broker, says romance and destination wedding specialist Anita Gatley.
‘I am still a travel agent first and foremost, but I have concentrated on a specialised area that a lot of people don’t really know about.’
Gatley has been involved in travel one way or another for some 25 years, starting with Holiday Shoppe and doing a concerted stint within the education sector at AUT University in Auckland.

Airlines slam AIA recent price hike as unjustified

Thursday, 08 June 2017 22:40

Auckland International Airport has set unjustifiably high prices for international airlines to use the airport over the next five years.
So believes John Beckett, executive director of the Board of Airlines Representatives of New Zealand (BARNZ), who was speaking in response to the airport’s announcement this week it is to increase the fees it charges airlines over the next five years to help fund its infrastructure development.

FTG: Mix of leisure & corporate

Monday, 29 May 2017 23:44

The need to match the traveller with the best options, as well as the common requirements of corporate and leisure travel customers, meant it made sense for First Travel Group to hold an ‘integrated’ frontliners’ conference, says managing director Andrew Bowman.
The conference was held at SkyCity Auckland Convention Centre over the weekend, and included a suppliers day and awards evening on Saturday. It attracted almost 300 people, including a mix of retailers, brokers, and travel

Marriott ‘just getting started’ in this region

Monday, 29 May 2017 22:51

Marriott is ‘just getting started’ in Asia Pacific, despite the group now having some 550 hotels in the region, according to the group’s chief sales and marketing officer Asia Pacific, Peggy Rowe.
Marriott is opening about ‘one and a half hotels’ a week globally, she says, and this part of the word is seeing a fair bit of the action. Aloft Perth, for example, opened just last Friday.
‘When we say we have 35 hotels in Shanghai, people are impressed but compare that with Washington DC, where we have 150 hotels… really, there is plenty still to do in Asia Pacific.’

More concerns about US than Europe, despite Manchester attack

Saturday, 27 May 2017 17:45

A growing resurgence in Kiwi travel to England and Europe is unlikely to be affected by this week’s terrorist attack in Manchester.
Trade throughout New Zealand confirm travellers here will not let the attack on a concert in Manchester, which killed 22 people on Monday, halt their travel plans.
A strawpoll of 10 travel providers and agencies report no trips to England and Europe have been postponed or cancelled in the wake of the attack. And, instead of slowing down trade, some agents have taken fresh bookings this week,

South African tourism leaders ‘frustrated’ by NZ visa regime

Tuesday, 23 May 2017 03:59

South African tourism industry leaders are backing attempts to fix New Zealand visitor visa woes. Several operators spoken to at Indaba expressed anger and frustration over the process.
The visa requirement is appalling and uncooperative, says David Frost, SATSA chief executive, representing all inbound tourism operators in southern Africa.
‘It is a symptom of an ongoing struggle we have with Department of Home Affairs. Now we have a new Tourism Minister and a new Home Affairs Minister so we’re hoping these two heads can deliver something better.

NTIA: are we in for some surprises?

Tuesday, 23 May 2017 03:15

Some new faces are likely to emerge as industry forces when finalists of the National Travel Industry Awards (NTIA) are revealed on Monday, 12 June.
Voting closed last Friday and Travel Agents Association of New Zealand chief executive Andrew Olsen says that while he needed to be scant on detail it looked likely the awards would ‘bring up new names we haven’t seen.
‘It will probably surprise some people in the supply side in terms of emerging brands.
‘What we can say is that NTIA is here to stay and we are pleased with the way some of the agents and suppliers really got into their campaign.’

Asia Now: ‘We’ll be back next year’

Friday, 19 May 2017 00:29

The trade has turned out in force to Asia Now around the country this week to hear the latest updates from key suppliers to the region.
The success already has organisers talking about repeating the exercise next year.
About 110 agents attended the Auckland City event on Wednesday night and other big numbers included 85 in Wellington and 70 in Christchurch, Tauranga, Hamilton and Auckland North Shore were other successful stops.

SA visa causes big Kiwi drop

Thursday, 18 May 2017 23:55

South African Tourism figures just released show that 48% fewer New Zealanders travelled to South Africa in February this year, compared with February 2016.
The figures give official confirmation that numbers of Kiwi travellers to South Africa have dropped sharply since visitor visa requirements were introduced in January. However there’s been little movement towards improving the visa application process, despite the collective efforts of the travel agency distribution and South African Airways.

Car rental market booms

Thursday, 11 May 2017 23:18

Domestic and trans Tasman rental vehicle business has provided a surprising boon for travel agents, says Chris Hamill, managing director of DriveAway Holidays.
Hamill says agents have embraced the company since it ‘got serious’ about New Zealand three or four years ago and there is obviously good commission to be made from selling rental vehicles in Europe or America.
‘Kiwis are a good quality customer for us. If New Zealanders go to Europe they are generally not going for a week – they are going for three or four so that represents good commission for agents.’

‘Get creative,’ helloworld tells Kiwi tourism trade

Tuesday, 09 May 2017 03:09

New Zealand suppliers, particularly hoteliers, are being urged to ‘get creative’ on the eve of New Zealand’s biggest tourism showcase.
TRENZ 2017 kicks off officially tonight but last night helloworld Travel Limited got in early by hosting 70 inbound and wholesale partners to a function at Pilkingtons in Auckland.
Joe McCormick, helloworld’s general manager procurement, says inbound business through divisions such as aot and a.t.s Pacific continues to grow but is hamstrung by the well-publicised lack of hotel

Aqua cruise wins trade tick

Friday, 05 May 2017 04:06

‘An 11 out of 10 experience’ is how agents have described a recent famil to Cambodia on Aqua Expeditions’ Mekong cruise.
Travel Associates’ Craig Martin was one of four agents lucky enough to accompany Francis Travel Marketing’s Melissa Roberts and Debbie Peters on the cruise following FTM’s November appointment as GSA for the product.
‘It’s the detail that stands out,’ says Martin. ‘Aqua Expeditions has its own skiffs for excursions (which means passengers are not waiting around for boats to ferry them to shore), daily laundry is included, and our shoes were cleaned every time we returned to the boat.’

HOT: more stores and tech focus

Tuesday, 02 May 2017 00:10

A proactive growth strategy to increase its retail footprint across New Zealand remains a high priority for House of Travel during 2017 and 2018.
HOT’s marketing director Ken Freer says the company is actively considering new store locations.
‘The opportunity for us is that we are not in the business of starting and running our own stores. We have engaged high powered owner-operators to lead this business and we are always looking for the right person in the right place.

Kiwis: I may sit this one out

Friday, 28 April 2017 02:24

New Zealand may be the home of bungy jumping, but that doesn’t mean Kiwis will be among the first nationalities in the world to sign up for the experience.
Peer-to-peer motorhome rental platform SHAREaCAMPER has released a study that explores which country has the most adventure-seeking citizens. It researched the Google search volume for keywords associated around eight adventure journeys, such as

Global travel remains resilient

Friday, 28 April 2017 02:12

A recently released global overview of air travel shows passengers from Europe, the Americas and the Far East, are making more bookings and taking more flights, despite recent terrorist attacks and on-going geo-political wrangles.
This is according to research by ForwardKeys, which predicts future patterns by analysing 16 million booking transactions a day.
The findings were presented at the World Travel and Tourism Council’s Global Summit, the highest-level annual gathering of travel industry leaders, in Bangkok, this week.

Tourism: Kiwis not phased

Wednesday, 26 April 2017 02:24

Kiwis are in agreement that international tourism is good for the country, but few know it is the country’s biggest industry, Tourism New Zealand and Tourism Industry Aotearoa research reveals.
In a new question asked in the twice-yearly Mood of the Nation survey, 96% of New Zealanders agreed or strongly agreed international tourism is good for the country.
However, most New Zealanders underestimate the size of the tourism industry, and only 10% know it is now the country’s biggest export earner.

Francis Travel Marketing... watch this space

Tuesday, 25 April 2017 23:54

Niche wholesaler Francis Travel Marketing is open to opportunities and not ruling out further expansion, says managing director Tony Smith.

FTM’s latest acquisition was Fathom Asia in February this year, following the purchase of Europe specialist Orton International last year.

FTM has long been a cruise GSA (general sales agent) and representative and in 2011 picked up AIM Holidays – which specialises in shows, events, sports and packages in Australia and the United States.

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