Insurance for domestic...

Insurance for domestic...

While clients may think taking out insurance on domestic travel is unnecessary, it is something agents should at least discuss with their customers, according to a tour company that specialises in New Zealand tours for mature travellers.

 

Tracy Murray, sales manager with MoaTours, says that travellers can be caught out if they have a medical issue or some other reason to have to cancel their trip. ‘Some people say they have health insurance but it’s not really about that – it’s about the cancellation. The closer they get to the trip, the less refundable it becomes.’ Murray says that consultants should at least discuss the subject and if the client decides it is worthwhile the agent could handle it – or Moa Tours could help if necessary. Typically the cost of domestic insurance for a seven day tour would be about $150 – providing peace of mind for a trip that could cost a few thousand dollars. ‘My recommendation would be to take it out when they book, that way covering the deposit and all the payments they are making.’ She says talking about insurance on domestic trips is an example of where agents can add service and an important aspect of duty of care. The vast majority of MoaTours’ customers are New Zealanders. www.moatours.co.nz

ProMag