Hotels focus for World Travel Market seminars

Leaders of the hotel industry will share their expertise at a number of hotel-focused seminars at World Travel Market in London in November, 2012.

The event will run from November 5 to November 8 and a range of seminars will cover numerous topics related to the industry, including airlines, cruise and responsible tourism.

Speaking on ongoing economic issues and how best to beat them, on Tuesday 6 November Hilton Worldwide senior vice president development Europe and Africa Patrick Fitzgibbon has 15 years experience working for Hilton Worldwide and leads a team of more than 24 hotel and property development experts.

He will be joined by Institute of Hospitality President Sir David Michels, who has accrued more than 40 years in the hotel industry, working for brands including Hilton International and Stakis.

Institute of Hospitality's chief executive Philippe Rossiter will be drawing on nearly 10 years of experience in the role when he discusses risk management on Tuesday 6 November.

This seminar will be strengthened by Oxford Brookes University strategy risk management senior lecturer Dr Alex Paraskevas who has spent more than 18 years in the academic world after working for more than a decade for Marriott Hotels and Resorts.

A seminar focusing on customer service and the ongoing battle to retain customer loyalty on Wednesday 7 November will feature Guoman and Thistle Hotels managing director Heiko Figge who is responsible for 37 hotels in the UK.

Meanwhile Ecole Hoteliere in Lausanne deputy director of INTEHL, the Institute of Innovation and Entrepreneurship, Ian Millar will be predicting the future of marketing in 2020 in a session on Wednesday 7 November.

A final seminar for the hotel industry, on November 7, will focus on hotel design, and consider issues including the cost of building sustainable hotels and whether or not hotels are too over designed these days.


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