Hot Off The Press
All Blacks Tours, New Zealand’s exclusive Official Travel Agent (OTA) for the Rugby World Cup 2019, Japan, has appointed four sub-agents for the tournament- Fortis Travel Group, Holland, Clarke & Beatson, BCD Travel and JTB.
The appointments follow a competitive application process where agents were assessed on a number of criteria.
As sub-agents of All Blacks Tours for RWC 2019, the four companies have the ability to create, market and sell official Rugby World CupTM packages within World RugbyTM guidelines.
Photography isn’t the niche activity it once was, and agents should be encouraging clients to sign up for photography tours, urges one leading photographic safari operator.
According to Cape Town-based Pangolin Photo Safaris, these days everyone's a photographer and clients interested in the activity need to know photography safaris are no longer just for the pros.
‘There are two things that stop budding photographers from signing up for these kinds of tours – knowledge and equipment. If we can provide them with some training and set them up with the best equipment, everyone
New developments are coming on fast in the tropical Australian destination of Cairns, with the city undergoing a raft of new refurbishments, extensions and new builds.
Speaking at Sell TNQ (Tropical North Queensland) this week, Eleanor Wilkie, TNQ business development executive, says it’s an exciting time for tourism and events in Cairns.
‘We’ve got Hemingway’s Brewery developing a second venue, three brand new hotels are being built by the CrystalBrook Collection, we have the redevelopment of the performing arts centre, the aquarium, and the extension at the convention centre is a major win for the city too.
The industry needs to work together – tourism, sports, and agriculture – to help promote Samoa, says Jade Toomalatai, Samoa Tourism Authority.
‘While some already do, more accommodation providers need to consider packages or lowering rates outside of the busy season to help fill rooms in the off season,’ she says.
‘If not, tourists will go to other Pacific Islands, which may have more money to promote and also to discount rates.’
The emergence of new broker brands in New Zealand as well as major changes among some of the key players will lead to ‘interesting times’ over the next few years, the NZ Travel Brokers Conference heard over the weekend.
‘We will see how it plays out,’ says Steve Lee, director of NZ Travel Brokers.
‘But we will stick to our knitting and think we will be ok.’
New broker channel brand named TravelAdvocates has been officially launched in New Zealand.
Headed up by Mike Southcombe, who has a long history in this space having previously established a successful broker business. Southcombe had 11 years at the helm of Travel Managers Group NZ.
Incentive travel practitioners, travel management company personnel, wholesalers and wedding and event planners were all among the attendees when PAICE 2017 took place in Auckland on Tuesday.
The event started with a Business Events Australia breakfast featuring Australian adventurer James Castrisson, and also included seminar sessions by team builder Stu Robertson, and incentive and corporate rewards expert Eugene De Villiers.
More than 100 exhibitors from the Paci c Islands, Australia, Asia and beyond showcased their wares to about 160 buyers during the day.
Encouraging clients to stopover in India on the way to Europe could result in a substantial follow-up booking to the exotic and colourful destination a year or two later, agents attending the Incredible India functions this week are being told.
‘If agents get their clients to spend four or five days getting a taste of India, those clients will want to do three weeks next year – they will want to go back for more,’ says Jenny Burt, sales manager New Zealand with Air India. ‘So encourage them to stop and see the Taj Mahal or Jaipur on the way to Europe.’
Burt says Air India is pushing stopover opportunities to the New Zealand trade as well as niche travel and VFR (visiting friends and relatives). A delegation from India, as well as local operators specialising in the destination, hosted an Auckland function at The Zing in Auckland on Wednesday, and at Zaika Restaurant in Wellington last night.
Kanchan Kukreja, assistant director India Tourism based in Sydney, says New Zealand is a small but important and growing market for the country. Close to 51,000 New Zealanders visited in 2016, a 12.7% increase over the year before.
She says the availability or e-visas and the wide spread of niche opportunities – like spirituality, cuisine, and yoga tours, plus incentive travel groups – are favouring travel to India. Medical tourism, golf tourism, exploring the Himalayas, and travel by luxury train are other opportunities for the trade.
The New Zealand trade is being urged to promote self-drive and fly-drive options to their clients as a way to explore the massive state of Western Australia.
A delegation of five WA regional tourist offices is travelling around New Zealand and a key message is the new off the beaten track product that will appeal to Kiwis – especially those on a repeat visit.
One of the major driving options being promoted here for the first time is the Great South West Edge, a suggested 11-day itinerary that runs through Australia’s South West and Australia’s Golden Outback.
The reveal of the highly anticipated match schedule for the Rugby World Cup Japan 2019 last week was a ‘significant milestone’ for the Rugby World Cup 2019 Organising Committee, according RWC head Alan Gilpin, speaking at press conference in Tokyo this week.
Gilpin says the now the dates and venues have been released, international travellers to Japan can start planning their trips to coinide with the matches they are wanting to attend.
The success of this year’s South Pacific Association of National Tourism Offices (SPANTO) events has encouraged the organisation to be back in force around New Zealand
Dates and regions will be officially announced after SPANTO’s annual general meeting on 12 December.
However early indications are that the number of events will increase.
It’s becoming cool to have a travel agent again, says helloworld Travel chief executive officer and managing director Andrew Burnes.
‘There is widespread recognition among people now that agents are adding to the equation and that having a good travel agent among the professionals in your world is beneficial,’ Burnes said in an address to the helloworld Frontliners’ Conference at Vodafone Events Centre, Manukau over the weekend.
‘We all know there used to be a lot of talk about the death of travel agents. The question was ‘doesn’t everyone book online now?’ We’re just not having those conversations anymore.’
Scandinavia is the ‘big go’ in Europe for Kiwi travellers, says Greg Osborne, general manager Tempo Holidays New Zealand.
The company has just released five brochures – including Bentours Scandinavia & Expedition Cruising 2018 – 19. Also reaching travel agents next week (available through Stocklink) are Italy, France & Spain; UK, Ireland & Central Europe; Greece, Croatia & Turkey, plus a new release Worldwide programme that covers Europe, Middle East, East Africa, India & Subcontinent, and Latin America.
The chief executive of Australia’s Tourism and Transport Forum (TTF) ‘is sick and tired’ of how complex and drawn out travelling trans Tasman is.
‘We should have managed this donkey ages ago,’ Margy Osmond told an audience at the 2017 New Zealand Aviation & Corporate Travel Summit in Auckland this week.
She says recent reports and sources are suggesting a pre-clearance and on-demand model, something TTF feels could make a big difference.
Samoa, and particularly the country’s Sheraton properties, are making a concerted effort to attract more destination weddings out of New Zealand.
Putting the country on the marriage map is a key objective of a four day famil being hosted right now by Marriott International and Air New Zealand.
Rhonda Williams, of Fuzion Travel, says she is interested to see what the wedding scene in Samoa has to offer.
Excite has a fresh face in New Zealand, with Suzanne Conradie now in the role as business development manager.
While new in the Excite position, Conradie is well known to many in the Kiwi trade, particularly after a long stint here with South African Airways.
The announcement comes at a time when Excite is celebrating a 15-year anniversary, marked late last week by a party in relatively new premises in York Street, Sydney.
An opportunity to have a fun and relaxed time to mark Fiji day, as well as experience some exciting new product in the destination, has been taken up by more than 20 industry and media personnel this week.
Marketing and product managers from major brands are amongst the participants in the programme, which started officially yesterday and finishes Wednesday.
The Tourism Fiji organised event has support from both Fiji Airways and Air New Zealand.
Agents who attend one of the Western Australia Roadshow events in Auckland, Hamilton, Wellington or Christchurch will go in the draw to win a WA travel prize including accommodation, sightseeing and tours in all five regions of WA.
There are three Western Australia travel prizes to be won at every event - 12 WA travel prizes in total.
An example is the Experience Extraordinary Western Australia Travel prize to Perth - two nights Sorrento Beach Resort, two nights Sorrento Beach Resort, Little Ferry Company tour of Perth and Elizabeth Quay, Rotorvation helicopter experience, Two Feet and a Heartbeat Walking tour.
The Australia’s Golden Outback is offersing two nights Best Western Hospitality Inn Kalgoorlie, with Kalgoorlie Tours and Charters Super Pit Tour
Australia’s Coral Coast prize will giveaway nights at RAC Monkey Mia, while Australia’s North West offers two nights at Seashells Broome and a visit to Willie Creek Pearls
The Australia’s South West prize includes a caves and lighthouse pass in Margaret River, and two nights at Abbey Beach Resort Busselton.
Details of the roadshow are:
Auckland: 5.30-7.30pm Mon 13 Nov, Rydges Hotel
Hamilton: 5.30-7.30pm Tues 14 Nov, Novotel Tainui
Wellington: 5.30-7.30pm Wed 15 Nov, James Cook Hotel
Christchurch: 12.00-1.30pm Thurs 16 Nov, The George
Sue and Paul Robinson didn’t take any heed of the naysayers when they first became travel agency store owners three years ago.
After a stint in insurance broking and then a successful property management come inbound tourism venture (especially around the Rugby World Cup in New Zealand), they looked for new opportunities.
‘I looked at franchise for the first time; we have always started our own businesses until then,’ says Sue Robinson.
The Travel Agents Association of New Zealand (TAANZ) is urging its members to take action now to comply with a global security standard to protect confidential payment card information against theft.
IATA has set a date of 1 March for accredited agents to achieve the Payment Card Industry Data Security Standards (PCI DSS).
TAANZ president says there is some lobbying to have IATA ‘see reason’ on the time frame, but that said it is important that agents take the subject seriously.
Competition from long-haul destinations, driven by cheap airfares, has not dented New Zealand travellers’ enthusiasm for Sydney and its surrounds and is unlikely to, says Sandra Chipchase, chief executive officer of Destination New South Wales (DNSW).
Chipchase points to upgraded air services between Auckland and Sydney, and the fact that trans-Tasman has its own good value fare offerings as part of the reason behind her confidence.
But she also has hard figures to back her claims.
‘New Zealand numbers are still increasing. At the end of June 2017, we had 423,881 visitors from across the Tasman and the average length of stay was 4.1 nights. That is up 3% on the year before.’
Adapting to booking patterns and constantly monitoring the costs to travel are two key factors in being a successful travel agent now, says Billy Ballantine, of Lakers House of Travel in Invercargill.
‘I think within five years no one will book anything until within six months of travel,’ says Ballantine, who is a finalist in the best travel consultant – retail category of the TAANZ National Travel Industry Awards. ‘The earlybird has had its worm and we need to adapt to this. Getting ready for the next step – as a travel agent or any business – we must always be relevant and be prepared for the unknown, continually working on our point of difference.’ He says monitoring