Cynthia Fang, Destination Rotorua; George Liu, Hong Kong Airlines; Patrick Dault, Destination Rotorua; Daniel Leung, Hong Kong Airlines Cynthia Fang, Destination Rotorua; George Liu, Hong Kong Airlines; Patrick Dault, Destination Rotorua; Daniel Leung, Hong Kong Airlines

Hong Kong Airlines' commitment

A partnership with a leading Auckland restaurant, a new office in the city’s Queen Street and a visit this week by chief marketing officer George Liu are all signs of Hong Kong Airlines’ ongoing commitment to New Zealand, says Daniel Yuen, who leads the team in this market.
Yuen says the partnership with Clooney is lifting the business class offering and the restaurant has hired a new chef specifically for the relationship. And Liu’s trip to New Zealand was one his earliest visits to an international market since he landed his new role almost

three months ago. ‘It’s a positive message from Hong Kong Airlines, we are paying a lot of attention to this market.’

Liu points out that Hong Kong Airlines is introducing new routes this year and will offer flights to Vancouver from 30 June and Ho Chi Minh City (Saigon) from 20 July. ‘And we will be launching another long haul route to North America in December, subject to (available) slots.
‘We will also be taking delivery of our first A350 in August with another three this year and six more next year from a total order of 15.’
The carrier operated 10 flights a week between Auckland and Hong Kong over the peak summer season and is now offering a daily service. Liu says that while the inbound market to New Zealand is obviously strong, the outbound market to Hong Kong and beyond is a major focus.
‘I am here to understand what the market here needs and what products and services are expected.’
Jordan Cheung, duty general manager, global marketing, with the carrier says Hong Kong Airlines has introduced a number of new features making it ‘more than full service’. These include a ‘happy birthday pin’ that gets the passenger into the lounge in Hong Kong even if he or she is flying economy class, a ‘happy angel’ to take care of children in flight, and assistance for anyone who wants to make a marriage proposal in the air.
‘We have also just launched a lost and found function on our website and app. People can register on there if they lose something in the cabin, and if we find something we can put it up to help our customers locate their lost item.’

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