South African Airways (SAA) now offers customers the chance to upgrade their seat from economy to business class through a bidding system.
‘Step-Up’ allows customers to bid online for an upgrade on an upcoming trip where business class seats are available.
According to Tim Clyde-Smith, SAA’s country manager, Australasia, Step-Up follows other recent innovations that are a key component of the airline’s customer experience enhancement programme.
‘Step-Up means eligible customers get an email seven days before their scheduled departure advising of available seats in business class on their booked flight. The email will contain a link to the Step-Up tool that enables customers to place their bid for a flight upgrade,’ Clyde-Smith says.
‘The minimum and maximum bid range is dependent on the original ticket purchased and the customer’s destination.’
‘Bids will stop 72 hours before departure and customers will be able to view, modify or cancel their bids before the cut-off. Nothing is confirmed immediately and the system creates a prioritised list of all bids. Following this, customers will be notified 24 hours before departure of the outcome of their final bid.’
Air New Zealand, in conjunction with trans-Tasman alliance partner Virgin Australia, has announced a second seasonal Sunshine Coast service to operate from December 2015 to February 2016.
Air New Zealand will operate up to three weekly services between Auckland and Maroochydore on the Sunshine Coast in the peak summer months. This new season is in addition to the existing winter season from June to October.
Air New Zealand chief sales and commercial officer Cam Wallace says the new season will make it attractive for Sunshine Coast residents to hop over to New Zealand to enjoy the best of the Kiwi summer.
'Our existing service has proven popular with many New Zealand holidaymakers heading across the ditch for a mid-winter getaway, while this new summer season is expected to encourage more Australians to make the trip across to visit New Zealand.'
The new service will be operated by A320 aircraft and represents an 81 percent increase in seat capacity on the route over the 2014 season.
The additional seasonal service is subject to New Zealand and Australian regulatory approval.
Qantas is adding some sparkle for Valentine's Day this year with the launch of Champagne and Kate and Jack Spade amenity kits in business class.
On February 14, customers travelling business between New Zealand and Australia and Noumea and Sydney will enjoy a selection of Jacquart Cuvee Brut Mosaique NV, Champagne Duval-Leroy Brut NV and NV Charles Heidsieck Brut Reserve.
Business customers will also be given amenity kits designed by Kate Spade and Jack Spade on services between Auckland and Australia departing after 6pm.
Left, TRAVELinc's Ruth Scott with a Valentine's pack from Qantas delivered to the ProMag office today.
World Aviation advises that Asiana fares for travel to 31 October 2015 remain unchanged.
The carrier’s competitive business class fares from New Zealand to Vladivostok in Russia start from $5305 incl tax return.
Contact preferred consolidator or World Aviation Systems.
Bangkok Airways and Garuda Indonesia have commenced a codeshare agreement on Bangkok Airways’ selected flights in Thailand.
The new partnership will enable Garuda passengers a smooth transit in Bangkok to connect to Samui, Lampang, Phuket, Udon Thani, Krabi, Chiang Mai, Chiang Rai, Phnom Penh, Luang Prabang and Dhaka in Thailand.
Whereas, Bangkok Airways passengers will be able to make reservation on Garuda Indonesia’s network which include: Bangkok- Jakarta, Singapore- Jakarta, Jakarta-Denpasar Bali, Jakarta- Yogyakarta, Jakarta- Semarang, Jakarta- Surabaya and Jakarta- Ujung Pandang.