Norfolk Island Airlines has become Auckland International Airport’s 30th commercial passenger airline partner.
The new weekly service is operated by Nauru Airlines for Norfolk Island Airlines, and re-establishes a direct connection between Auckland and the Pacific island which was lost when Air New Zealand ceased its service in May.
Scott Tasker, Auckland Airport’s acting general manager – aeronautical commercial, says that the addition of Norfolk Airlines as the airport’s milestone 30th airline – following hot on the heels of airline number 29, Sichuan Airlines, which commenced its Chengdu service last Tuesday
By Ruth Scott
Could the skies above New Zealand once again see the colours of Polynesian Airlines?
This was a question up for discussion at the Samoa Tourism Exchange (STE) held this week in Apia, and it comes at a time a 10-year joint venture (JV) deal between the government of Samoa and Virgin Australia is up
Hawaiian Airways has staved off growing competition from new flight options to the US and is now looking to snatch back a larger percentage of the American mainland-bound market.
Airline president and CEO Mark Dunkerley was in Auckland yesterday celebrating the carrier’s fourth anniversary since it launched its three-times weekly service to New Zealand.
Since 2013, Hawaiian has carried more than 120,000 guests on more than 500 flights from Auckland to Honolulu. Prior to the launch, fewer than 26,000 New Zealand travellers visited Hawai‘i in 2012 but visitor
Australia and New Zealand’s major airlines have put competition to one side to set up an industry group to spearhead reform on public policy.
The members of the group, Airlines for Australia and New Zealand (A4ANZ), are Air New Zealand, Qantas, Regional Express (Rex), Tigerair Australia and Virgin Australia.
A4ANZ will enable Air New Zealand, the Qantas Group, Regional Express Holdings and the Virgin Australia Group to contribute to the policy debate on issues that affect Australian and New Zealand travellers, including
A partnership with a leading Auckland restaurant, a new office in the city’s Queen Street and a visit this week by chief marketing officer George Liu are all signs of Hong Kong Airlines’ ongoing commitment to New Zealand, says Daniel Yuen, who leads the team in this market.
Yuen says the partnership with Clooney is lifting the business class offering and the restaurant has hired a new chef specifically for the relationship. And Liu’s trip to New Zealand was one his earliest visits to an international market since he landed his new role almost
three months ago. ‘It’s a positive message from Hong Kong Airlines, we are paying a lot of attention to this market.’
Hawaiian Airlines has unveiled an updated brand identity and the freshly painted livery of a Boeing 717, the first of its fleet of more than 50 aircraft that will feature the new design.
The new livery retains Hawaiian’s distinctive colour palette of purple, fuchsia and coral, and the carrier’s icon, Pualani (flower of the sky), still features on the tail of the aircraft, while the female icon will feature more prominently.
In addition to the refreshed livery, the new logo will feature on web and digital assets, airport lobby signage and kiosks, and at boarding gates.
Norfolk Island Airlines has appointed Mike Geary of Eye4Travel as its New Zealand representative ahead of the carrier’s first flight into New Zealand on 17 June.
Geary, who says he has a ‘passion’ for Norfolk Island and has traveled there a number of times for business and holiday, will initially do reservation training with the trade. This starts on Monday.
The weekly service, Saturday to Saturday, will start on 17 June – two weeks later than the original 24 May date.
Cathay Pacific is to continue to serve Betsy Beer – a craft beer brewed to be enjoyed at 35,000 feet.
The flight-loving beer will be offered on flights between Hong Kong and Europe, Canada, the United States, Japan, New Zealand and Tel Aviv throughout the coming months.
The Air New Zealand Board is appointing former prime minister John Key as a director from September 1.
Chairman Tony Carter says the board has been searching for a director with strong international business experience and a deep knowledge of tourism.
‘When John Key announced he was stepping down as prime minister and moving to a new phase of life outside of politics, it became a priority for the board to try to secure his services as a director,’ says Carter.
GOL (G3) met with strong interest at the recent JAWS events for travel agents around the country, says Chris Jones of Discover the World. GOL is the latest airline Discover the World represents here, though it
was established in 2001, initially operating flights within Brazil. ‘The network has grown substantially, and GOL now operates seven international and 63 domestic destinations in South America and the Caribbean,’ says Jones.
Air New Zealand will host expo-style travel trade events for the first time in Christchurch, Wellington and Auckland this May.
Air New Zealand senior manager distribution Blair Catton says the events will give trade new insight into product and customer experience innovations – including the airline’s refreshed Boeing 777-300 cabins.
‘With the first of our refitted 777-300s now in service, the expos are an opportunity to bring our trade partners and internal teams together and showcase what’s new.
Air France/KLM was back on radar this week, reminding trade it is a very viable option for flights around Europe.
Members of the carriers’ team were in Auckland overnight introducing themselves to key industry players during a trade function at Harbourside
Ocean Bar Grill.
Qatar Airways has revealed its new business class seat, Qsuite, which the airline believes will brings new luxury to air travel.
The suites were unveiled by the airline’s chief executive officer, Akbar Al Baker, at the ITB Travel Expo in Berlin.
The patented seat – the industry’s first double bed – has been two years in the making. It features privacy panels that allow passengers in adjoining seats to create a private room.
Qatar Airways’ well-celebrated entry into the New Zealand market on Waitangi Day landed with a bump at the airline's press conference when its CEO accused Air New Zealand of putting the kibosh on its hopes for domestic expansion.
The airline’s chief executive officer, His Excellency Akbar Al Baker, told media at the function held at Auckland’s Sofitel Hotel that Air New Zealand had been pressured by its Star Alliance partners and shareholders to cull a longstanding special pro-rate agreement (SPA).
Outspoken Al Baker says the move is proof of the nervousness Qatar creates when it enters a new market, adding the move was ‘hypocrisy on the side of the alliance’.
Auckland Airport’s December 2016 international passengers (excluding transit passengers) were the highest ever for a single month in the
There were 960,861 passengers – 67,000 more than the previous record set in January 2016, and 13.1% higher than December 2015.
The result was driven by capacity increases on North American and Asian routes, which boosted visitor arrivals over summer, as well as by the number of people visiting friends and relatives during the holidays.
Delta and Virgin Australia have partnered to bring agents and their clients in this part of the world more choice with new services between Melbourne and Los Angeles (flights operated by Virgin Australia) starting 4 April.
On the Delta domestic network from Los Angeles travellers can access 49 cities in the US, Canada and Mexico, including 15 times daily to San Francisco and a flight to New York JFK every 90 minutes.
Meantime, Delta SkyMiles is making improvements for Diamond Medallion Members’ Choice Benefits – a loyalty programme feature that Delta provides its elite members.
World Aviation Systems moves into new premises at 120 Albert Street on Monday following a change of ownership that was announced late last year.
New Zealand trade is expected to benefit from the move, with all calls being handled here all day rather than being diverted to Australia as they were in the past.
Initially the team will be in interim offices close to the existing Airline Marketing New Zealand operation, but a more permanent location in the building is being sought.
Steve Rice of Airline Marketing will be general manager of both companies but says WAS (under the umbrella of Global Aviation Services Australasia Ltd) will run as its own separate entity, with Alan Wilcock retaining his position of manager there.
United Airlines has confirmed it is suspending its Auckland to San Francisco service from 18 April to 30 October, 2017.
However, the carrier advises alternate services will remain available via its joint venture partner, Air New Zealand.
The decision is in response to seasonal variations, United said in a release yesterday.
These changes will also result in the carrier adding three flights per week from 18 December after the daily Auckland to San Francisco service resumes on 31 October. This will increase services to a total of 10 United flights per week during the high season.
Passengers who have United Airlines reservations from Auckland to San Francisco between 18 April to 30 October 30 are being contacted directly by United’s reservations team to make updated flight arrangements to the United States on Air New Zealand.
‘We apologise to customers for any inconvenience and advise that customers will not be out of pocket as a result of this shift in scheduling and will retain all frequent flyer benefits,’ the release said.
United returned to New Zealand in July last year and upped its service from three times a week to daily in November.
Trade can expect ongoing price stimulation between Auckland and Hong Kong now that Hong Kong Airlines has become number three on the route along with Air New Zealand and Cathay Pacific, says Andrew Clark, regional director Australia, New Zealand, and South Pacific with Hong Kong Tourism Board.
‘As I’ve seen in other markets, once you get a third carrier on a route air fares become somewhat more competitive, ‘ he says.
Clark was one of the dignitaries at Auckland International Airport following the arrival of the inaugural HX021 service at 7.17am (13 minutes early) on Friday. It departed at 10.30am as HX022.
Hong Kong Airlines is now flying daily between the two cities but recently announced that the frequency will increase to 10 times a week between 9 December 2016 and 27 February as a direct result of forward bookings.
Asia Pacific travellers are among the least likely splash out for airline ancillary services – and they take a little while longer to plan their travels too.
That is according to a Sabre Corporation survey looking into how much people are willing to pay for services such as seats, bags and food when travelling.
The survey, which covered travellers from 20 countries, revealed 80% of travellers purchased air extras on their last trip, spending an average of US$62. When asked if they would spend more to personalise their trip, the answer was ‘yes’ – up to US$99 if it improved the travel experience.
But that didn’t include Asia Pacific travellers, it seems. The region currently spends US$63, but passengers were only willing to spend up to US$76 – the lowest among all areas.
Cathay Pacific will add a new route to network – Hong Kong to Tel Aviv, from March 2017.
Cathay Pacific Airways will expand its global network with the launch of a new four-times weekly service between Hong Kong and Tel Aviv from 26 March 2017 (subject to government approval).
New Zealand passengers can conveniently connect with the flight via CX198 from Auckland to Hong Kong, arriving at 9:00pm, with CX675 departing Hong Kong for Tel Aviv at 1:00am.
Cathay Pacific chief executive Ivan Chu says Tel Aviv has established itself as a culturally rich and technologically-advanced business capital. ‘As an important market in the ‘One Belt, One Road’ initiative, Israel offers tremendous potential for business and leisure travel. Together with the recent launch of our Madrid and Gatwick operations, this new service to Tel Aviv reflects our commitment to growing the Cathay Pacific network and further strengthening Hong Kong's position as one of the world's great international aviation hubs.’
Cathay Pacific’s Airbus A350-900 aircraft will operate the new service.
As inflight wifi becomes more prevalent, travel agents and their clients are being warned that extra care should be taken when going online in the air.
October is Cyber Security Awareness Month and international company NordVPN has released a document outlining issues with inflight internet.
‘The dangers of public wifi are already well known but the security issues of inflight internet connection are still somewhat obscure. In 2015, there were already 52 airlines worldwide offering in-flight internet,’ the company says. (Air New Zealand has signalled its intention to introduce the service next year.)
It points out there is no password protection on the wifi connection so anyone can intercept all data that is being transmitted on the wireless network.
Singapore Airlines’ Capital Express service, linking Wellington for the first time with Singapore via Canberra, is being heralded a game changer.
The inaugural flight arrived at Wellington Airport on Wednesday to a celebration and much fanfare, attended by officials, industry representatives and excited passengers. The flight was ushered in with a water cannon salute and powhiri. Singapore Airlines executive vice president commercial Mak Swee Wah, Wellington Mayor Celia Wade-Brown and Wellington Airport CEO Steve Sanderson then made speeches before a cake-cutting ceremony.
Singapore Airlines general manager New Zealand Simon Turcotte, who has driven the project, was at the celebration, and admits pride at having helped bring the service to the capital. ‘Not many get to do this – I feel very privileged.’
Emirates A380s will fly between New Zealand and Dubai five times daily from 30 October with the introduction of the airline’s double-decker flagship aircraft on Christchurch services.
Emirates will be the first airline to offer regular scheduled A380 services to and from Christchurch with the upgrade of the current daily Christchurch service from Boeing 777-300ERs, along with the removal of the en-route stop in Bangkok which will enable passengers to travel all the way between Christchurch and Dubai, with just one stop in Sydney.
The launch of the Christchurch A380 flights will coincide with the introduction of the A380 on Emirates’ daily non-stop route between Auckland and Dubai. Emirates currently also operates three other daily A380 services between Auckland and Dubai and beyond via Australia (Sydney, Melbourne or Brisbane).