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Contact Services Manager

Contact Services Manager, Christchurch – Ref 2861 – Closes 29 October 2014

  • Based at Addington Railway Station, Christchurch
  • Full-time, permanent role
  • Leadership role - Managing 6 direct reports

Scenic Journeys is an integral link in New Zealand's tourism industry. One of the key business units within KiwiRail, Passenger Group's Scenic Journeys specialises in delivering a unique customer experience on the Northern Explorer, Coastal Pacific and TranzAlpine journeys

We are looking for a dynamic motivated self-starter to step up and manage our Christchurch travel centre, wholesale reservations team and outsourced call centre.

You will be responsible for the day-to-day management of the team of wholesale consultants, providing planning, technical and systems support, hands-on process management including revenue collection, refunds, customer feedback and interfacing directly with the customers.

In this role you will also manage the relationship with Datacom for our outsourced Call Centre ensuring that the agreed Service Levels are maintained. Opportunities for growth and continuous improvement should be consistently sought and implemented.

This position will report to the National Sales Manager based in Auckland, so the preferred candidate will be a motivated self-starter who can operate independently whilst also providing input to a wider team.

In return you will receive the opportunity to work in a dynamic environment with ongoing opportunities for growth.

If this sounds like your golden opportunity and you are driven by service excellence, please apply online to http://careers.kiwirail.co.nz by submitting a current CV and cover letter.

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Thought about becoming a Travel Broker?

A Lifestyle Choice

NZ Travel Brokers are seeking travel experts from around New Zealand to join our team

Are you providing a special travel service, putting in the extra hours without appropriate recognition, or wishing to balance your travel skills with your lifestyle?  Then why not consider a career as a NZ Travel Broker.

Starting a broking career with NZ Travel Brokers offers you the independence of managing your own business, your own customers and your own time from anywhere in NZ. That coupled with the peace of mind, that you have a comprehensive range of support services close at hand, from a proactive specialist travel broking support team, allowing you the comfort of concentrating on what you do best – selling travel!

We offer:

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